Business Analyst; UM

Responsibilities

include, but are not limited to:

• Performs business analysis in a variety of complex situations
• Makes recommendations for product enhancements
• Provides a point of contact for business units into IT
  • Reviews requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects
• Participates in root cause analysis in order to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT
• May act as a project manager on some projects
• Works closely with team members to ensure that timelines are being met
• Builds and maintains relationships with key stakeholders
• Coordinate with different department teams to produce better business outcomes
• Provides members of the affected Business Unit with training
• Works with IT team regarding process documentation and overall documentation management
• Collaborates with the testing team on test results, root cause analysis and identify requirement gaps and resolutions
• Conducts knowledge transfer to the support teams during the implementation phase of projects
• Performs special assignments in support of department objectives

• Strong proficiency in Microsoft Office suite (Excel, Word, Outlook).
• Excellent organizational skills with strong attention to detail and accuracy.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to prioritize and manage multiple assignments concurrently
• Ability to prioritize and manage multiple assignments concurrently
• A process thinker seeking productivity and exceptional service
• Excellent verbal, telephone, and written communication skills
• Comfort both working independently as well as in a team environment
• A professional, positive, and enthusiastic attitude
• Strong attention to detail
• Excellent listening and feedback skills
• Superb problem-solving skills

• Bachelor’s degree or equivalent education and experience
• Experience related to property and casualty insurance

Equal Opportunity Employer
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