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Senior CSR Lead & Coach — Call Center Operations

Job in Montpelier, Washington County, Vermont, 05604, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A technology consulting firm is seeking a Senior Customer Service Representative in Montpelier, Vermont. This role is responsible for leading and coaching a team of Customer Service Agents to achieve program objectives and meet service level agreements. The ideal candidate has at least 2 years of call center experience and 1 year in a leadership role. Responsibilities include monitoring calls, providing feedback, and assisting the Operations Supervisors with daily tasks.

A high school diploma is required, and relevant certifications should be obtained promptly.
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Position Requirements
10+ Years work experience
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