Student Intern- Customer Support; Montpelier

Job Details Learning Objectives and Responsibilities

• Assist with daily customer support tasks, including in‑office activities and inbox management.
• Shadow team members across all customer support units to gain exposure to department functions, workflows, and best practices.
• Listen to customer phone calls to develop understanding of communication standards, call handling, and issue resolution processes.
• Sort, open, distribute, and scan incoming mail to ensure timely processing.
• Apply postage to outbound mail and prepare documents for delivery.
• Support daily indexing.
• Process tasks and endorsements within Union Express.
• Assist with manual processing of mortgage changes as needed.
• Support application of payments and preparation for daily deposit.

• Sort, open, distribute, and scan incoming mail to ensure timely processing.
• Apply postage to outbound mail and prepare documents for delivery.
• Support daily indexing.
• Process tasks and endorsements within Union Express.
• Assist with manual processing of mortgage changes as needed.
• Support application of payments and preparation for daily deposit.

• High school degree or equivalent; must be enrolled in an accredited university/college program.
• Proficient computer skills, including Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Energetic and willing to be part of the team.