Information Technology Technician

THE POSITION

Are you a reliable, motivated, and detail-focused IT professional eager to apply your information technological skills in a meaningful public service role? The Pennsylvania State Police (PSP) is seeking a dedicated Information Technology Technician to join our Montoursville team. In this vital position, you will be responsible for maintaining, troubleshooting, and managing the inventory of Troop F communications equipment, including telephones, radios, and other IT systems.

This is an excellent opportunity to strengthen your technical knowledge, expand your skill set, and play a key role in supporting PSP's mission and core values!

In this position, you will serve as the primary liaison between Troop personnel, operations staff, and centralized technical teams on all telecommunications and IT-related matters. You will diagnose, troubleshoot, and resolve hardware and software issues, or coordinate with higher-level technical support when necessary. Responsibilities include assessing and identifying technology needs for desktop and laptop computers, peripheral equipment, and software applications. You will also analyze and resolve operational issues with portable and handheld devices, as well as mobile (vehicle) radios, determining root causes and coordinating with centralized technical staff or external vendors for service when required.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 7:00 AM to 3:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience providing IT support services involving hardware and software installation, operation, and maintenance;
  or
• One year of experience providing IT support services involving hardware and software installation, operation, and maintenance and completion of a one-year apprenticeship in the IT technical support field;
  or
• One year of experience as an IT Help Desk Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
  or
• An associate degree in an IT field;
  or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must obtain an active Commonwealth Law Enforcement Assistance Network (CLEAN) certification issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date.
• Failure to comply with the above…