Resident Services Director

Role Information

Location: Twin Lakes | 9840 Montgomery Road, Montgomery, OH 45242

Schedule: Full-Time

Life Enriching Communities is a not-for-profit organization that provides exceptional everyday experiences for associates and residents in our vibrant senior living communities. Our values of respect, innovation, spirituality, and excellence guide everything we do, fostering a sense of extended family and teamwork within our community. Our residents are exceptional and kind, and our dedicated associates deliver a high level of service with grace and compassion.

Join us in making a meaningful difference in the lives of seniors and their families.

• Health, Dental, Vision, Life, and Disability benefits
• Generous Paid Time Off (PTO)
• Retirement Fund with Company Match
• On-Site Gym
• Advancement opportunities
• Beautiful, state-of-the-art facilities
• A supportive team culture
• Work that truly makes a difference
• Excellent patient care ratios that support quality time with residents

The Resident Services Director leads and elevates the overall resident experience. Providing oversight to Independent Living departments including but not limited to Pastoral Care, Life Safety, Welcome Center, Transportation and Wellness. This role leads and develops departmental managers under their direction, ensuring high performance and alignment with organizational standards.

Success in this position requires exceptional communication skills, sound judgment, and a high degree of patience and compassion when engaging with team members, residents, and families. The Director also implements policies and regulations to ensure a welcoming, safe, and hospitable environment for residents, staff, and guests.

• Supervise and develop managers of departments related to independent care. Providing onboarding, training, and evaluating performance.
• Supervise other sight specific staff such as Executive assistant and Hospitality Specialist.
• Create and coordinate work schedules; and serve as the departmental timekeeper for hourly associates.
• Maintain staff by recruiting, selecting, orienting, engaging and training team members.
• Establish departmental strategic goals while managing financial resources to ensure that needed resources are available and that services are delivered to residents, as appropriate.
• Support and advise regarding day-to-day operations in the Independent Living area.
• Manage the resident survey process and reporting.

• College degree or advanced schooling preferred but not required.
• Strong communication, interpersonal and organizational skills.
• Proficient in Microsoft 365.
• Demonstrated creativity and customer service experience.
• Must possess a customer service or sales background and orientation.

Life Enriching Communities is an equal opportunity employer committed to workplace diversity and compliance with the applicable provisions of the Americans with Disabilities Act. We are a drug-free and tobacco-free workplace.