Scheduling Coordinator and Medical Assistant- Heart Institute Advanced Heart Failure

Scheduling Coordinator and Medical Assistant - Tri Health Heart Institute Advanced Heart Failure

Montgomery, OH, United States

Full Time

Up to $1,000 Sign On Bonus

Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook.

Assists in coordinating participants flow concerning appointments and or tests. This position assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician. This position also interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examination of patients.

The position will be cross‑trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation, and commitment to quality patient care. This position’s tasks include patient‑related duties, medical record maintenance/documentation, and safety/environmental duties.

• High School Degree in Healthcare
• Clerical background with general computer skills and knowledge in medical terminology
• EKG
• Injections
• Venipuncture
• Performance of common lab tests according to established CLIA guidelines and Tri Health policy
• Experience in medical/physician office setting

• Perform all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of speciality.
• Coordinate scheduling of participants within multiple departments internally including nursing, transportation, and therapy at three different sites.
• Follow all scheduling procedures and complete scheduling paperwork accurately and timely.
• Communicate appropriately with customers, transportation, and other departments.
• Demonstrate strong customer service skills and appropriate judgement related to phone and in‑person interactions.
• Answer phone calls promptly and courteously pertaining to setting up appointments and relay accurate and complete messages to the appropriate person.
• Demonstrate organizational skills in the management of participant appointments/tests/procedures and ensure a smooth and thorough process.
• Ensure all medical records are retrieved from outside providers and forward information to the medical records department for scanning purposes.
• Exhibit professional image and behavior toward patients, visitors, physicians, and employees and create a positive impression consistent with professional etiquette.
• Assist with medical procedures on adults and children.
• Demonstrate flexibility and/or initiative in seeking or accepting additional assignments and a willingness to learn.
• Exhibit dependability in areas such as attendance, punctuality, and the timely performance of duties.
• Maintain the safety and cleanliness of the treatment area.
• Demonstrate knowledge of the principles of clean and sterile procedures in the use of medical equipment.

• Working Conditions:
  
  Climbing – Occasionally, Concentrating – Frequently, Continuous Learning – Occasionally, Hearing:
  Conversation – Consistently, Hearing:
  Other Sounds – Consistently, Interpersonal Communication – Consistently, Kneeling – Occasionally, Lifting