Field Service Technician

Overview

HD Hyundai Power Transformers USA is currently seeking a Field Service Technician to join our team! Field Service Technicians oversee the process of installation, testing, and/or modification of transformers once they’ve arrived at the end customer’s site. This position will serve as a key liaison coordinating between our Sales/Project Management Teams and Customer engineers. Relocation Assistance is also available.

• Coordinate and oversee the installation of 40-600mva Transformers
• Assist in Technical support on issues in the field, factory or customer requests
• Display a high level of critical thinking in bringing successful resolution to high-impact, complex, and/or cross-functional problems.
• Oversee and sometimes the hands on installation of all external parts and components of transformers in accordance with individual installation instructions
• Guide the testing of transformer alongside the customer engineers
• Apply advanced skills to resolve very complex problems not covered by existing procedures or practices with the support of the field services manager
• Thoroughly document job activities through written reports
• Perform up front investigations on transformer issues that arise to include Root Cause Analysis
• Act as a professional communicator and representative of HPT to customers and vendors to support HPT positive public and customer relations with everyone involved with our company, customers, or vendors.
• Presents a positive image of the company and of oneself as a person who represents business for or of the company.
• Observe all company policy’s during the workday and maintain honesty and integrity in all business affairs. This includes professional communication, and zero tolerance for harassment of others at any time.

• Installation of transformers experience strongly preferred.
• Electrical experience strongly preferred.
• Strong interpersonal and customer relations skills.
• Knowledge of electrical testing of transformers strongly preferred.
• Vacuum oil processing knowledge preferred.
• Connecting the external wiring of the transformer.
• Instruction and guiding subcontractors in all matters of the erection and commissioning.
• Experience pre-commissioning tests on site.
• Inspection and maintenance of transformers.
• Ability to travel up to 80% of the time.

• Extensive travel including international destinations.
• Exposure to the elements at customer installation sites.
• Extended periods of Walking, Standing, Working at Heights, Bending Crouching and in some cases Heavy Lifting.
• Exposure to various safety hazards including high voltage electricity, heavy machinery, and hazardous chemicals.

Field Service Manager

• Hourly compensation rate of $28-33 per hour depending on skills, experience, and certifications.
• Overtime paid at 1.5% of hourly rate for any hours worked in excess of 40 in a calendar week. Per diem provided while traveling.

• Majority Company paid Health, Dental and Vision insurance, 100% paid company life, LTD, STD, and AD&D insurance.
• 401k plan with company match.