Sales Support Retail - NON CDL

Work Schedule:

May require additional hours not scheduled;
Must be flexible

Job Type: Regular

FLSA Status:
Non-Exempt

Job Description

Summary/objective

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best alcoholic and non-alcoholic beverage portfolio in the country, which includes several beloved global and regional brands.
The Retail Sales Support (SS) is a key member of the Retail Team. This is an entry level position that assists with the delivery and merchandising of product and provides relief coverage for route vacancies created due to vacations, holidays, personal days, or terminations.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Essential Functions

• Service all assigned accounts according to Buffalo Rock Standards and based on Franchise Policy for service frequency.
• Service all accounts in accordance with Buffalo Rock standards.
• Ability to drive to and from customer sites.
• Develop and maintain positive professional customer relationships.
• Properly complete all required paperwork to Company Policy and timeline.
• Communicate daily with supervisor any product shortages, product returns, refused orders, changes to next delivery order, account information changes, or any operational items.
• Achieve required percentage of Strategic Execution Objectives.
• Execute and achieve all account program key objectives.
• Properly rotate all products in accordance with the Buffalo Rock Policy and Procedures.
• Ensure pallets, trays, damaged product, and returns are prepared for pick up at each account.
• Assist management in reporting competitive activity, achieving sales goals and metrics, and promoting Buffalo Rock Purpose and Core Values.
• Required to work weekends and non-traditional hours as needed.
• Attend all scheduled meetings requiring your presence and / or participation.
• Adhere to customer policies for vendors or suppliers, which may include but is not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
• Perform all other duties as assigned.

Other Duties and Responsibilities

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
• Honor and follow through on all business commitments.
• Embody Buffalo Rock’s Purpose of “Building brands through legendary service and remarkable people.”

o Committed to serving our communities.

o Customer success drives our success.

o Integrity matters.

o Obsessed with continuous improvement.

o We care for each other.

o Win the day.

• Accuracy - Ability to perform work accurately and thoroughly.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Mathematics – Ability to use mathematics to solve problems.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Honesty / Integrity - Ability to be truthful and be…