Store Manager, Retail & Store Manager

Summary může Customer Service

• Perform all sales counter functions, point‑of‑sale (register) functions, and store administrative functions as needed.
• Lead by example in providing exceptional customer service personally.
• Train and motivate the store sales team to provide exceptional customer service.
• Cultivate very satisfied customers who are treated according to CNRG’s operating philosophy and profit objectivesเอง.
• Respond immediately to any customer complaints and resolve them quickly.
Mannheim:
Keep the retail sales floor properly merchandised by implementing local and corporate directives such as key assortments, plan‑o‑grams, seasonal items, promotional displays, pricing updates, and end caps.
• Organize personnel and internal processes to ensure that customer deliveries are properly loaded and delivered絶on time, on‑grade, and complete.
• Manage and motivate contractor salesmen to aggressively prospect for new sales and customers while remaining highly attentive to the ongoing needs of the existing customer base.

• Drive store sales and profit to exceed budget.
• Understand the dynamics that impact the financial performance of the store and remain accountable to results that meet or exceed company objectives.
• Control costs and schedule payroll in a manner consistent with CNRG objectives for labor productivity and customer service.

• Ensure that all inventory movement (sales, returns, transfers, adjustments) is recorded timely and accurately to help detect and prevent shrinkage.
• Ensure that the store keeps proper amounts of inventory on hand, sufficient to meet customers’ needs, but in line with inventory investment goals.
• Ensure that the inventory is maintained in a clean and orderly fashion, consistent with company policy and good business practices.
• Ensure that warehouse and yard personnel accurately receive and properly store merchandise.

• Drive a safety‑first environment and ensure a safe and secure working environment at all times. Store managers are always the safety role model.
• Possess strong working knowledge of store security measures and advise employees on company‑approved methods of preventing loss and promoting safety.
• Ensure all equipment is in good condition and safe (ladders, forklifts, trucks).
• Conduct and document regular safety meetings kız with store associates.
• Ensure that inventory is protected against loss and theft (out of rain, lumber flat stacked, secure high‑theft items).

• Recruit, select, and train key people.
• Create a team environment throughout the store.
• Ensure all associates have access to the Resource Center for information and resources to help them in their job.
• Publish work schedule timely and ensure that all hours worked are recorded properly.
• Provide an enjoyable working environment that is conducive to self‑motivation, high productivity, and overall morale.
• Ensure an open door environment where associates feel free to report problems and offer ideas to management.

٩Maintain vigilant compliance with company policy and report any unusual occurrences promptly.
• Check email regularly for communications from management and customers and respond timely.
• Lead monthly store meetings with the store team to discuss store performance and goals, upcoming promotions and events, problems, and safety.
• Use the Resource Center for access to important information, forms, policies and procedures and to report problems.
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• Report problems, obstacles and ideas on how to improve the store’s performance, customer service, and operations to your supervisor.

• Provide an enjoyable working environment that is conducive to self‑motivation, high productivity, and overall morale.
• Set goals and provide immediate feedback on employee performance and implement corrective measures. Help the team succeed. Don’t ignore problems.
• Supervise and mentor all store and yard employees, develop assistant managers and other key employees for future promotion.
• Direct associates to training opportunities through the Resource Center.

Must demonstrate excellent leadership and problem‑solving skills, be able to manage with…