Shift Leader; East South

Address 2232 East South Boulevard, Montgomery, AL, 36116, US

Shift Leader - How you bring value: Our Shift Leaders deliver the Burger King experience to both our crew members and customers. They lead by coaching during shifts, creating a safe space for communication, and engaging and understanding crew members’ specific work needs. Shift Leaders report to the General Manager and support General Managers and Assistant Managers in managing the restaurant with tasks such as food safety and sanitation, consistency of standards, and training and supervision of Team Members.

• Serves as a resource and coach to crew members; supports a positive crew member experience, aligns the team around a common vision, provides effective coaching, sets realistic expectations and goals, and celebrates successes
• Supports the shift by communicating and ensuring compliance with expectations for food safety, cleanliness, safety, production, and resolving customer issues; maintains a clean, neat, and organized restaurant in line with brand standards and food safety, workplace safety, and time tracking protocols
• Demonstrates ownership for growing crew members' skills through training and establishing effective feedback mechanisms
• Directs the activity and performance of crew members in customer service, sales, and food production according to safety and operating standards; recognizes and celebrates crew member contributions
• Provides support in implementing change initiatives and feedback on progress and issues
• Run shifts in the absence of a Manager and/or General Manager
• Builds strong relationships and partners with the restaurant leadership team; supports all crew members to own the customer experience through friendly, respectful, and engaging service
• Monitors areas of expense or potential loss, including inventory control, labor, accidents, property, and equipment damage
• Recommends solutions to problems and takes corrective action in partnership with the General Manager and Managers
• Other duties as assigned

• Age
  :
  Must be at least 18 years of age
• Education
  :
  High school diploma/GED or equivalent work experience
• Experience and Demonstrated Behaviors and Abilities
  :
  • Demonstrated ability to coach, motivate, and inspire crew members
  • Demonstrated ability to communicate and maintain an effective working relationship with management and co-workers
  • Demonstrated ability to work in a team environment
  • Strong general knowledge of the organization and its functions
  • Strong general knowledge of working practices, procedures, and techniques
• Professional Certifications
  :
  • Food Safety Certification (may vary based on city, county, and state requirements)
  • Food Handler’s Certification
• Working Conditions/Travel
  :
  • Must be able to report to work in a timely manner as required by operational/business needs
  • Must be able to work a full-time schedule and work all shifts based on operational needs
  • Must be able to travel occasionally
  • Must be able to work overtime if required based on operational need
  • Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record, and maintain current automobile liability at minimum levels in their state of residence
• Physical Requirements
  :
  • Must be able to lift up to 50 lbs
  • Must be able to stand during entire shift; ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push
  • Must be able to read (orders on tickets, menu board, receipts, etc.)
  • Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat, poultry, seafood, and produce items
  • Frequent washing of hands
  • Must be able to use computers, telephones, and office equipment

This Position Description does not contain an exhaustive list of all roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Starboard Management reserves the right to revise the position or to require that other or different activities be performed when circumstances change.

Note:

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