Assistant Manager - Quality Assurance; Quality Index

Assistant Manager - Quality Assurance (Quality Index)

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Responsible for developing, coordinating and managing IQS, VDS, and CR Improvement Activity to achieve Global Quality Index (GQ 3.3.5.5.) and QA Business Targets in an automotive manufacturing environment.

Responsible for developing, coordinating and managing IQS, VDS, and CR Improvement Activity to achieve Global Quality Index (GQ 3.3.5.5.) and QA Business Targets in an automotive manufacturing environment.

• Defines, develops and implements Quality index improvement plan, procedures, and assessments.
• Manage J.D. Power and Associates (JDPA) Initial Quality Study (IQS), Vehicle Dependability Study (VDS), Consumer Report (CR) and Media Sources data.
• Coordinate and report IQS, VDS and CR –related internal and external activities with JDPA/External Institutes, HMMA, HMC, HMNA, HATCHI, and Suppliers.
• Ensure IQS, VDS, and CR data is analyzed accurately and reported within the specified time frames.
• Ensure Field Claim is analyzed quarterly to track vehicle durability & reliability.
• Report IQS, VDS, CR improvement oriented audit quality status of completed vehicles.
• Analyze customer/expert review sourced from media and benchmark competitors’ quality status.
• Follow‑up improvement status and validate countermeasures effectiveness of IQS, VDS, and CR impact issues.
• Create Quality Summary Reports as necessary to monitor process and progress.
• Coach and lead Quality Index Team Member(s) in continuous improvement activities.
• Evaluate Specialists’ performance according to company policies including adherence to time and attendance policies, performance metrics, etc.
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
• Meet all other requirements as assigned.

Bachelor’s degree in Engineering or Science or equivalent preferred.

5 – 10 years of job related experience preferred.

• MS Word
• MS Excel
• MS Power Point
• Tableau
• Power BI

Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.

Mid‑Senior level

Full-time

Manufacturing

Motor Vehicle Manufacturing