Field Service Engineer - Surgical; Montgomery, AL

Field Service Engineer - Surgical (Montgomery, AL) page is loaded## Field Service Engineer - Surgical (Montgomery, AL) locations:
Remote, Alabama time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
May 29, 2026 (30+ days left to apply) job requisition :
R
- ** Additional

Job Description:

** This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. As a Sr. Associate I, Field Technical Service Engineer, supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in Montgomery, AL and surrounding areas.
** In this role, a typical day will include:
*** Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
* Establish and maintain a high level of customer satisfaction.
* Promptly address customer concerns, quality assurance and medical safety issues.
* Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
* Maintain all administrative responsibilities in a timely and accurate manner.
* Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
* Manage inventory, keep accurate records, and promptly return unused and failed parts.
* Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.
** What You’ll bring to Alcon:
*** Associate’s degree or equivalent years of directly related experience
* The ability to fluently read, write, understand, and communicate in English
* 2 years of Relevant Experience
*
* Preferred Qualifications:

*** Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
* Experience working with advance medical devices and with medical devices that use lasers.
* Accustomed to working with hospital operating room and surgery center protocols.
* Working knowledge of Service Max / CRM tools.
* Ability to lift 50 pounds – i.e., tools, replacement parts, etc.
* ** Travel Requirements: approximately 70% travel and some overnights as needed**
* ** Territory:
** Montgomery, AL within no more than 1 hour radius
** How to Thrive at Alcon:
*** Imagine your career like never before with focused growth and development opportunities
* Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
* Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!
** See your impact at
**** ATTENTION:
Current Alcon Employee/Contingent Worker
** If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
*** ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
**** Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to
**** and let us know the nature of your request and your contact information.
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