Quality Control Manager

Job Title:

Quality Control Manager - Low Voltage

Job Title:

Quality Control Manager - Low Voltage

The Quality Compliance Manager (QCM) is responsible for developing, implementing, and overseeing the Quality Compliance program. This role ensures that all service operations, facility management programs, and technical maintenance activities meet the highest standards of safety, compliance, and performance. The QCM works closely with regional and site leadership to monitor adherence to company standards, client requirements, and regulatory obligations. This individual will lead compliance initiatives, conduct audits, and partner with stakeholders to drive continuous improvement and consistency across all Services operations.

This is a safety-sensitive position.

• $100-$140k/yrly

• Bachelor’s degree in engineering, construction management, facility management, or related field; equivalent professional experience may be considered.
• 5–10 years of experience in quality compliance, quality assurance, or program management in facilities, construction, or technical services.
• Preferred: BICSI Certified Technician
• Experience supervising and mentoring technical staff (engineers, inspectors, auditors).
• Ability to work in a fast-paced environment and be able to function as part of a high-performance team.
• Ability to work collaboratively in mobile work environment.
• Advanced skills in data-driven decision-making, performance metrics, and continuous improvement processes.
• Knowledgeable with software in MS Office (Excel, Project, Word, SharePoint).
• Ability to work under pressure and meet deadlines.
• Effective written and oral communications skills and detailed.
• Valid driver’s license.

• Conduct regular audits of service delivery, facility operations, and technical maintenance programs to ensure compliance with company, client, and regulatory requirements.
• Supervise and oversee telecommunications closets.
• Lead compliance and quality review meetings, producing actionable outcomes for continuous improvement.
• Review compliance data, reports, and corrective action plans; ensure timely and effective resolution of issues.
• Maintain and update compliance logs, audit findings, and corrective actions in alignment with company standards.
• Coordinate with third-party auditors, regulators, and clients on quality and compliance-related matters.
• Provide training, guidance, and coaching to managers and staff on compliance requirements and quality standards.
• Participate in regional and corporate initiatives to standardize and improve compliance frameworks across the Services business unit.
• Track key performance indicators (KPIs) and develop reports to leadership on compliance performance, risk areas, and improvement opportunities.
• Partner with Regional Directors, Site Managers, and technical staff to establish quality and compliance goals, monitor progress, and resolve deficiencies.
• Supervise and train other technicians.

• Heavy Work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and field activity.
• Walking - The person in this position needs to frequently move about the jobsite.
• Sometimes operates a computer or tablet and other office machinery, such as a calculator and phone.
• The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office and field administration.
• Constantly reads written communications and views mail submissions. Will also need to read blueprints and take/verify field measurements.
• Climbing – Ascending or descending ladders, stairs, scaffolding and ramps at various heights.
• Balancing – Ability to maintain body equilibrium to prevent falling and to walk, stand or crouch.
• Stooping – Bending the body downward and forward by the spine at the waist.
• Reaching – Extending hand(s)…