MES Training Manager

Position

Description:

The Alabama Medicaid Agency (AMA) is preparing for a major transition from a monolithic system with 14 different business functions to an interoperable, modular system based on a Service Oriented Architecture (SOA). This multi-year "Modularity" project will include working with multiple vendors and may include multiple project methodologies. The project must comply with the Federal standards and regulations such as Medicaid Information Technology Architecture (MITA), CMS Seven Conditions and Standards, Outcomes-Based Certification (OBC), 21st Century Cures Act (Cures Act), Health Information Technology for Economic and Clinical Health Act (HITECH Act).

There are four vendors already in the program and two more contracts being actively worked on. The first Vendor to join the project was the Program Management Office (PMO) vendor which is responsible for managing the project, defining the AMA enterprise architecture, defining requirements, and leading the organizational change management effort. The second Vendor is the Testing Center of Excellence (TCOE) who provides oversight for all Alabama Medicaid Enterprise Systems (MES) Modernization Program (AMMP) testing activities.

The third Vendor is the System Integrator which provides a system integration platform to integrate the modules. The fourth Vendor is the Enterprise Data Services which provides the Data Warehouse. The remaining contracts will provide Provider Management (PM) services and Claims Processing Management Services (CPMS). The AMA is moving away from custom software development to procuring software that is configured to meet business needs.

Transitioning from custom developed software to a configured off-the shelf is a significant change for the Agency. This requires careful planning and effective user training to ensure a smooth transition. The Training Manager will provide direct oversight for all AMMP training. This individual will review and approve each vendor training program. Each module vendor will be required to provide a Learning Management System (LMS).

As part of this initiative, the Agency is procuring a Learning Experience Platform (LXP) that will integrate with a Vendor's LMS to help curate the data in an effort to provide a seamless user training experience. To support this effort, the AMA is seeking an experienced Training Manager who will be responsible for overseeing the implementation and administration of the new LXP.

The Training Manager should possess a deep understanding of contracts, business processes, and training requirements to ensure the successful deployment and utilization of the LXP across the organization. This role is critical in facilitating the transition and ensuring that all users receive comprehensive training to effectively use the new modular systems and solutions. This role will also work closely with the organizational change management team to ensure users are included, informed, and educated on the transition from a single monolithic system to a modernized modular system.

Skills Required: General
• Ability to work independently with minimal oversight as well as actively contribute to project teams.
• Familiarity with course design and learning content authoring tools.
• Working knowledge of Learning Management Systems (LMS) and Learning Experience Platforms (LXP)
• Demonstrated strength in organizational change management; project management; process implementation; problem assessment and solving; and professional written and verbal communication.
• Demonstrated strength in Microsoft Office 365 product knowledge and analytical skills.
• Working knowledge of SCORM standards and learning management systems. Database / Platform Administration
• Assist with the definition of administrator categories and roles based on MES contractor module(s) use and AMA-related roles.
• Assist with the definition of learner categories based on MES contractor module(s) use and AMA-related roles.
• Collaborate with Vendors (LXP & Modules) to define system configurations, connectivity to multiple unique MES module learning environments, learner management, data analytics,…