Senior Customer Service Representative

Overview

Koniag Data Solutions, a Koniag Government Services company, is currently looking for a Senior Customer Service Representative with a Secret Clearance to support KDS and our government customer in Montgomery, AL. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The purpose is to provide one (1) Senior Customer Service Representative that has the ability to obtain a Secret Clearance and has the interest in obtaining Security+ or equivalent certification (some lead way on obtaining this certification within 4 months). This is a great opportunity to be part of a strong team that grows the skills of our members, join a stable team, and make a significant impact on the future of the DAF IT initiatives.

• Customer Support (Remedy) management issues
• Coordinating multiple individual efforts on troubleshooting
• Website Management
• Manage Microsoft Identity Manager (MIM), Active Directory Lightweight Directory Services (AD LDS), monitor associated services
• 5+ years with data center product or program management or business planning, partnering with cross functional teams (technical, commercial sales, policy, finance, and legal)
• Knowledge of data centers technical engineering requirements
• Preferred qualifications:
  
  support the management of Windows based platforms
• Perform routine system monitoring
• Customer support for both onboarding new connections and resolving tickets

• Local to Montgomery, AL
• Security+ or equivalent certification (some lead way on obtaining this certification within 4 months)
• Experience working with Windows based applications
• Help desk or customer service experience

• Ability to obtain Secret Clearance (Customer must approve)

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.

We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at  or by calling  to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions.

KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Job Details

Job Family
Client Technical Support and Training

Job Function
Help Desk Support Tech

Pay Type
Salary