Technical Support Analyst - Help Desk; Day Shift

Description

Responsible for implementing activities of technology projects relating to IT hardware and software resources and support ensuring goals are accomplished for Jackson Hospital and Clinic. May be assigned trainer role within the scope of authority.

Bachelor’s degree in an associated Information Technology discipline preferred. High School diploma required. Valid State driver’s license is required. IT Certifications (e.g. COMPTIA A+, Network+ or Security+) desired. Five (5) years’ experience with Information Technology solutions. Two (2) years of experience in related field may be substituted for each year of college. Proficient knowledge of desktop/laptop administration, maintenance and security issues.

Proficient knowledge of Active Directory and user administration. Proficient knowledge of printer administration, maintenance and security issues. Proficient knowledge of Microsoft Windows Operating Systems and Office applications. Proficient in trouble ticket tracking systems (i.e. Desktop Central/Service Desk). Experience in imaging PCs (i.e. Desktop Central/Imaging). Experience in an IT Helpdesk Center. Experience working in a team-oriented and vendor environment. Proficient knowledge of Desktop Central imaging.

Experience in Healthcare environment. Ability to multitask and prioritize work. Ability to handle and safeguard sensitive/confidential information. Excellent data, oral and written communication and people skills. Current on the latest technological advances within the IT industry.