More jobs:
IT Systems Technician
Job in
Montgomery, Montgomery County, Alabama, 36136, USA
Listed on 2026-01-17
Listing for:
Tech Providers,
Contract
position Listed on 2026-01-17
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Job Title: IT Systems Technician
Address: Montgomery AL (Onsite)
Duration: 6-month contract-to-hire
Position Description- Serve as the 1st Point of Contact for clients and customers
- Perform general troubleshooting with customer via phone or email contact
- Document client/customer issues and requests, troubleshooting steps, and resolutions via Service Now ticketing system
- Route unresolved tickets to appropriate Tier 2 staff
Stream Lock - Follow‑up and update clients/customers and internal teams as appropriate
- Follow, review, and update all Service Desk procedures
- Limited systems administration work
- Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities
- Resolve, elevate, and track customer service tickets through to resolution
- 1 year Service/Help Desk experience
- General knowledge of troubleshooting and Tier 1 application support
- Great customer service skills
- Excellent communication skills both written and verbal
- Good understanding of computers, operating systems, Office 365, and various technology products
- Proficient with MS Office Word and Excel – Demonstrated ability to produce and edit documentation (e.g., wireframes/ mockups/ prototypes/ report design, etc.)
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Ability to take initiative, prioritize duties, problem‑solve, work independently and within a team environment, pay close attention to detail, meet deadlines albums, do appropriate follow‑up
- Knowledge of Ivalua Procurement application
- Knowledge of CGI Advantage application
- Knowledge of CGI HRM application
- Experience with support or configuring ERP‑style applications
- Two years of experience in troubleshooting kleur, installing business and/or Government applications software
- High school diploma with 1 year of troubleshooting software (IT Tech)
- Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems
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