Senior CX Solutions Architect - Pre-Sales & ROI Modeling

A leading customer experience solution provider is seeking a Senior Solution Architect to drive solution development for contact center automation. The successful candidate will collaborate with teams, engage with clients, and identify opportunities to enhance client experiences. A Bachelor’s degree or 8+ years of relevant experience is required, along with advanced communication and Microsoft Office skills. This role requires initiative, professionalism, and a strong focus on customer service, with responsibilities that include conducting research and facilitating key meetings.
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