More jobs:
IT Specialist | Onsite
Job in
Montgomery, Montgomery County, Alabama, 36136, USA
Listed on 2026-01-12
Listing for:
TalentBurst
Full Time, Contract
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Job - IT Specialist | Onsite
Location – Montgomery, AL
Video interviews will be conducted followed by in person interviews for those selected.
This is a 6-month contract-to-hire position.
Position will be full time, onsite in Montgomery, AL. No remote work would be considered.
Pay Rate - $22/hr.
Position Description- Serve as the 1st Point of Contact for clients and customers
- Perform general troubleshooting with customer via phone or email contact
- Document client/customer issues and requests, troubleshooting steps, and resolutions via Service Now ticketing system
- Route unresolved tickets to appropriate Tier 2 staff
- Follow‑up and update clients/customers and internal teams as appropriate
- Follow, review, and update all Service Desk procedures.
- Limited systems administration work
- Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
- Resolve, escape, and track customer service tickets through to resolution
- 1 year Service/Help Desk experience
- General knowledge of troubleshooting and Tier 1 application support
- Great customer service skills
- Excellent communication skills both written and verbal
- Good understanding of computers, operating systems, Office 365, and various technology products
- Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.)
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
- Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow‑up
- Knowledge of Ivalua Procurement application
- Knowledge of CGI Advantage application
- Knowledge of CGI HRM application
- Experience with support or configuring ERP style applications
- Two years of experience in troubleshooting and installing business and/or Government applications software
- High school diploma with 1 year troubleshooting software (IT Tech)
- Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×