Assistant General Manager

Assistant General Manager

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers… we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. We’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change.

If this is what you’re all about, consider joining our Team.

The Assistant General Manager serves as a key liaison for hotel guests and functions as a right hand to the General Manager, while concurrently supporting Front Office operations and other operating departments such as Housekeeping/Laundry and Food & Beverage. This position will work in a hands‑on capacity to maximize the overall efficiency and profitability of the hotel. Working in close partnership with other department managers and supervisors, the AGM is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the hotel’s day‑to‑day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.

• Competitive Salary
• Health, Dental, Vision, Life Insurance and other supplemental options
• 401(k) with employer match
• Paid PTO
• Uniforms provided for most positions
• Team Member Hotel Discount Program

• Monitor and evaluate all department daily scheduling and activities to ensure successful operation of hotel facilities, services and amenities.
• Partner with GM to create a positive work environment.
کله
• Serve as a support resource for front‑line staff in all departments.
• Conduct daily walk‑throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, including pre‑arrival, check‑in/check‑out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.
• Plan, organize and delegate daily operational activities against forecasted business volume.
• Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
• Intervene, assist and document instances of guest or employee incidents.
• Approve and process vendor invoices, complete bank deposits, audit cash banks and conduct other accounting‑related functions as necessary.
• Maintain integrity of the hotel’s compliance with safety and security program and ensure adherence to all company and brand policies
  
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• Fulfill shift(s) as manager on duty as assigned.
• Provide management support and coverage in other areas of hotel as needed.
• Conduct guest services meetings and keep employees informed.
• across standard programs training for front‑desk/guest services and night audit staff.
• Establish consistent 博牛 Standard Operating Procedures and ensure staff comply with appearance and grooming standards, including uniform requirements.
• Respond to all guest inquiries, complaints and special requests.
• Create a work environment staats motived, productive and positive for staff.
• Track all corporate accounts.
• Oversee smooth operation of breakfast service (as applicable).
• Perform other duties that may be assigned by supervisor or manager.

• Minimum 2 years’ previous hotel operations and leadership experience, including successful management of medium to large staff.
• Previous experience with a major hotel brand is a plus (e.g., Hilton, Marriott).
• Exceptional service orientation with keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow‑up and attention to detail.
• Proactive approach, with exceptional initiative and problem‑solving ability to ensure the highest levels of productivity and guest satisfaction.
• Ability to multi‑task and effectively manage…