Unit Secretary- COP

This is a front desk position working with clients and other office staff. Primary assignments include answering calls, scheduling and checking in clients for appointments and entering demographic information into the EHR system. The employee will be assigned to perform duties at the Carastar Complex and all satellite offices.

• Provide front desk coverage.
• Greet clients in a courteous and professional manner, providing them any assistance needed.
• Ensure each client signs in on the sign in sheet at each visit.
• Admit clients proficiently into the EHR system by entering demographic, insurance and financial information, and hospital discharges for walk-ins and referrals.
• Verify and update insurance and address changes during each visit.
• Register new and update existing clients' demographic and financial information.
• Complete insurance claim forms for services and obtain appropriate signatures on all insurance claim forms.
• Use computer software to make client appointments and reschedule appointments.
• Confirm next day appointments.
• Prepare, pull, and file charts for appointments for the following day.
• Prepare encounter (superbill) forms for doctors; check for correctness and legibility.
• Responsible for insurance referrals.
• Prepare records requests on clients for next day appointments.
• Maintain charts for correctness and completeness including scanning documents and external records into the EHR system.
• Assist with correction of chart deficiencies noted in administrative/clinical reviews.
• Assist with State Reporting data corrections.
• Answer telephone calls, take messages and return calls.
• Balance money and receipts at the end of each business day.
• Submit money and receipts to supervisor by the next business day.
• Pick up and distribute mail to assigned staff.
• Prepare and handle all outgoing correspondence for mail such as disability requests and other agencies' requests for designated programs.
• Provide front desk and call center coverage for the Carastar Complex and its satellite offices.
• Responsible for keeping the reception area and waiting rooms clean and organized.
• Keep office supplies stocked by performing inventory, placing orders, and monitoring office equipment.
• Perform other related duties as requested by supervisor.

• Working knowledge of medical office practices.
• Ability to work independently or with a group.
• Familiarity with principles and practices of medical records.
• Excellent interpersonal skills and ability to communicate in a courteous manner with all persons, both personally and in writing.
• Ability to relate well to the public, in person or on the telephone, in a pleasant manner.
• Ability to work in a fast-paced work environment.
• Ability to drive and work at each location as needed.
• Basic computer skills including some word processing/basic typing skills.

• High School diploma or its equivalent, including or supplemented by courses in secretarial business practices, typing, computer and office equipment.
• Must hold and maintain a valid driver's license and a driving record that is acceptable to Carastar Health's insurance carrier.
• Must maintain at least liability coverage on personal vehicles and have reliable transportation.
• Must hold a current CPI, Red Cross First Aid and CPR Certificate (provided through agency training).