Lead Caregiver - Training Coordinator

John Knox @ Home is looking for a Lead Caregiver /Training Coordinator to join our team. The Lead Caregiver/Training Coordinator plays a key leadership role within the home care team, serving as a senior caregiver while also overseeing the training, mentoring, and onboarding of new and existing care staff. This position ensures consistent delivery of high-quality, person-centered care to clients while supporting caregivers in meeting agency standards and best practices.

This position shares on-call duties with scheduler, and fills in when needed to cover shifts.

• Education:
  
  High school diploma or GED
• Experience:
  
  Minimum 3 years of experience as a caregiver in home care or a related setting. Demonstrated leadership or supervisory experience. Experience with dementia care, end-of-life care, or other specialized care areas
• Job Knowledge:
  Read, write and speak English; follow instructions; deal effectively with clients, personnel, and family members. Strong knowledge of elder care, disability support, and home care best practices. Excellent communication and interpersonal skills. Ability to train and mentor others effectively. CPR and First Aid Certification.

• Understands & adheres to policies and procedures for John Knox @ Home.
• Establish work priorities & ensure deadlines are met and procedures are followed.
• Covers in office as needed when others may be unavailable.
• Schedules and confirms meetings, appointments with staff, or clients as needed.
• Ensures security, integrity, and confidentiality of data and computer information.
• Responsible for updating employee files with training materials, classes, certifications, etc., making sure all documents are signed and auditing files annually to ensure they are up to date.
• Conduct periodic client visits to ensure care plans are updated as needed.
• Handles client and/or caregiver concerns when necessary.
• Follows up with employee questions regarding their payroll and benefits, maintaining that employees’ benefits are correct and up to date.
• Provide support and guidance to caregivers to promote a positive work culture and client-centered care.
• Identify caregiver training needs and coordinate or conduct ongoing in-service training and skills refreshers.
• Evaluate caregiver performance during training and provide feedback to improve skills and confidence.
• Act with the scheduler as the primary point of contact for field caregivers regarding day-to-day caregiving practices and procedures.
• Assist and implement employee recognition programs.
• Assist with training of new caregivers as needed to keep staff informed of any changes in policy/procedures.
• Meet with clients and/or families to begin service and insure care plan is correct.
• Meet with assigned caregivers for introduction and familiarization of client needs and careplan.
• Provide direct in-home care to clients as needed, assisting with ADLs, medication reminders, mobility support, meal preparation, light housekeeping, and companionship.
• Rotate on-call duties; receive and manage after hour calls at night and on weekends every other week and scheduled holidays. Subs for caregiver call-outs when unable to staff.
• Assist the Administrator with various duties and preparation of marketing projects, making flyers, and employee expos and in services.
• Assist or substitute for the scheduler as needed or when out of office, inform caregivers and clients of schedule changes, and ensure all shifts are covered and no hours are lost.
• May be required to sit in with the Administrator during employee counseling.
• Perform other duties as assigned or directed by supervisors.