Personal Banker - Montgomery, AL

Job Overview

At Valley Bank, we believe in people’s growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we have been the bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices across the US.

• Provide exceptional customer service in accordance with Valley’s mission statement and engage customers with friendly and professional service.
• Know all bank products and services, educate, demonstrate, and cross‑sell to existing and potential clients.
• Present a confident and professional demeanor to establish trust, analyze needs, and recommend appropriate products and services.
• Meet with customers to analyze financial needs, maximize sales opportunities, open new accounts, and discuss/sell loan products while promoting online and mobile banking.
• Meet service quality standards, participate in the sales referral process, and assist management in coaching and mentoring branch staff members.
• Perform all required transactions, use technology to provide services efficiently, maintain a cash box, and support customer use of teller, scanning, cash recycling, cash dispensing, and coin machines.
• Act as vault teller, ensure adequacy of branch cash, and assist staff in ordering and shipping currency and coin distributions.
• Assist in community events, participate and support CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to the manager and maintain personal knowledge of compliance and regulatory requirements.
• Maintain knowledge and compliance with the bank’s Code of Conduct and policies and procedures.

• Excellent verbal and written communication; ability to write correspondence and demonstrate products and services to customers.
• Excellent interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with customers and employees.
• Strong analytical, problem solving, and decision‑making skills to uncover and resolve complex customer issues.
• Ability to make sound decisions, including on-the‑spot decisions regarding customer transactions while weighing customer satisfaction issues with potential loss or fraud.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Deep understanding of retail banking and strong customer service skills with the ability to engage customers about products and services.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.

• High School diploma or GED and minimum 1 year of business services experience in branch banking, with knowledge of branch operations or successful completion of a Valley Retail training program.
• Associate’s or Bachelor’s degree with concentration in accounting, business, finance, economics, or a related field is preferred.

• FIS/IBS (Integrated Banking Solutions).

Full-time

5400 Atlanta Hwy, Montgomery, Alabama 36109, United States

We provide a comprehensive and competitive total rewards package, including base salary determined by factors such as role, relevant experience, skill set, and geographic location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria.

These benefits include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.

The actual pay rate will depend on the person’s qualifications and experience. $17.31 - $28.85 / hour

$17.31 - $28.85 / hour