Field Service Technician

About The Company

Headquartered in Las Vegas, Bluberi has over 25 years of industry experience and is dedicated to developing and delivering the highest quality casino gaming experience to players and operators. Our team of seasoned, multi‑talented innovators focuses on bringing gaming to life with entertaining games and high‑performing cabinets.

• We Are the New School
• Clarity and Transparency
• Find It, Fix It, Own It
• Standard Operating Success
• Easiest Company to do Business With
• It’s A Team Sport
• Celebrate Wins, But Never Be Satisfied

At Bluberi, we focus on one thing: bringing the wonderful world of gaming to life. Driven by passion and supported by fresh thinking, we develop original gaming experiences that demand attention.

Bluberi gaming is seeking a Field Services Technician to serve Bluberi gaming equipment as part of our professional Field Service team.

• Deliver the highest level of customer experience through effective communications and professional service interactions with Bluberi customers.
• Maintain contact with the customer on a regular basis while performing work on their machines, including follow‑up after work is completed.

• Install, set up, maintain and reconfigure gaming products.
• Troubleshoot malfunctioning equipment up to the failing replaceable unit (FRU) and restore service in the field.
• Order replacement parts and supplies, manage disposals, and handle part shipping.
• Perform periodic preventative maintenance to promote continuous operation of Bluberi equipment.
• Maintain required daily paperwork:
  Field Service Reports, Time Sheets, Expense Reports, and post‑installation documentation.
• Transport, install, and maintain Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized manner.
• Manage the remote warehouse of repair components and support inventory processes.
• Drive frequently between job sites, often with overnight stays.
• Conduct floor walk‑throughs at customer locations to ensure games are fully functional and properly configured.
• Perform additional tasks as assigned by the supervisor.

• Respond to dispatches and drive to customer locations for repairs.
• Coordinate with scheduling to understand upcoming installations, conversions, removals, and preventive maintenance.
• Communicate with Bluberi scheduling and dispatch, reporting service activity and resolution details.
• Work closely with Product Management and Sales to provide field feedback.
• Attend weekly meetings with the Field Service organization.

• Cordial interaction with coworkers and customers.
• Basic problem analysis and troubleshooting skills.
• Ability to climb, lift, and carry equipment up to 50 pounds.
• Sit and drive for prolonged periods.
• Dexterity with hand tools: screwdrivers, wrenches, hammers, drills, multimeters, etc.
• Follow detailed written and verbal instructions and technical manuals.
• Valid driver’s license; CDL obtainable if necessary.
• Basic English written and verbal communication skills.

• High School Diploma/GED.
• Technical or IT related training or education is a plus.

• 4+ years in electronics, repair, field, or related industry; gaming‑related certification preferred.

• Familiarity with the casino gaming industry.
• Knowledge of Python and/or R for advanced data analysis.
• Strong statistical analysis skills.
• Excellent verbal and written communication for presenting findings.
• High accuracy and attention to detail.

• Obtain tribal and/or state gaming regulator licensing approval.

• Deliver basic customer training on servicing Bluberi equipment.
• Attend driver training and follow Bluberi vehicle policy.
• Participate in continual training events.

• Work at heights, in close quarters, and exposure to weather.
• Secondhand smoke exposure may occur.

• Manual dexterity and handling small components.
• Lifting and carrying heavy equipment up to 50 pounds.
• Extended periods of standing and walking.
• Fine motor skills and visual acuity for repairs.
• Hearing within normal limits.
• Clear communication skills.
• Climbing…