Customer Service Representative

At MAX Credit Union, our culture is built on simplicity, integrity, and hospitality
. As a Customer Service Representative, you’ll be the welcoming voice that helps members navigate their insurance needs with clarity and care. Whether assisting with policy changes, billing inquiries, claims, or guiding members through online self‑service tools and coverage options, you’ll embody our commitment to making protection easy, honest, and personal.

A Customer Service Representative is the agency's front-line responder that answers customer inquiries received via email, telephone/voicemail, and face‑to‑face interaction. Key duties include processing policy adjustments and assisting customers with billing, claims, and general questions about their insurance coverages. This position also can and will be expected to produce new insurance production through these customer interactions.

• Answers inbound and outbound calls and emails to assist with inquiries about insurance products, coverage, and policy details.
• Addresses and resolves customer issues related to claims, billing, or policy changes, ensuring a positive experience.
• Makes necessary changes to policies, processes adjustments, and ensures client policies are up to date.
• Provides information about insurance products and services, helps generate proposals, and produces new insurance business as well as sometimes forwards customers to sales agents.
• Documents customer requests, complaints, and other relevant information in databases.
• Performs general office duties, including pulling administrative department reports.
• Manages office supply inventory and places orders as needed.
• Upholds core values and builds team member and customer relationships.
• Completes training as required.
• Performs other related duties as assigned.

• Entry level

• Full-time

• Other