Parking Manager

Overview

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Classification: Administrator II
Hours: Full-time / 40 hours per week
FLSA: Exempt
Anticipated Hiring Salary Range: $6,582 to $7,679 mo.

CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Under the general direction of the Chief of Police/Associate Vice President of Public Safety, the Parking Manager is responsible for planning, organization and management of the overall operation and administrative support functions of Parking Services. Ensures all aspects of parking programs are performed in a timely manner with a high level of quality customer service. Reviews, researches, develops and recommends revisions to university-wide permit registration, appeals, and enforcement procedures;

regulations and programs dealing with parking; and prepares departmental reports for the Chief of Police, University and Chancellor’s Office. Work is reviewed for soundness of judgment and effectiveness in achieving organizational goals.

• Provides leadership and managerial oversight for the planning, supervision, and day-to-day operations of Parking Services administrative activities, including budget planning and management, customer service and front counter operations, cash handling, citation processing, special event and visitor parking, and marketing and communications.
• Manages design, ordering, purchase and sale of parking permits. Oversees data entry into the department’s permit and citation processing systems. Manages front counter permit sales and citation appeals, including customer service protocol, staffing plans, training, conflict resolution, and safety protocol. Ensures that proper cash handling and system access procedures are in place and are followed.
• Manages purchase, installation, and maintenance of campus parking permit machines. Oversees collection and reconciliation of parking permit machine revenue, including ordering and installation of replacement machines.
• Maintains and submits reports and records as required by the state, the university and the Chancellor’s Office.
• Provides oversight and management of daily operations of parking enforcement including citation processing, revenue controls, and citation administrative review practices.
• Manages visitor parking and special event parking arrangements.
• Supervises all Parking Services staff and student assistants. Oversees work schedule assignments, training, communication, evaluation, and disciplinary actions in accordance with University policies.

• Manages revenue collection and reconciliation, expenditure processing, financial transactions, year-end processing, and reporting for Parking Services managed funds. Develops budgets and long-term budget plans in coordination with the Chief of Police. Prepares financial and transactional information for audits as requested.

• Coordinates planning and funding of parking facility maintenance and new facilities with Campus Planning and Development and external agencies.
• Manages marketing and communications to the campus community and the public regarding the parking program, including maintenance of the Parking Services web page and printed materials. Recommends and implements marketing strategies to increase visibility of programs.
• Collaborates with the Chief of Police on long-range planning, service improvements, and the development of department goals aligned with the Administration and Finance Division’s strategic plan.

• Performs other job-related duties and special projects as assigned. MPP employees may be required to participate in Commencement and other mandatory university events.

Thorough knowledge of applicable…