Camp.us — IT

IT Hero

Camp.us is the home of our creative companies.

Brands&People, Novak Innovation, School of Change, Nobody and
-1.

We are terrified by 3 things: slow wi-fi, no internet signal, or computers crashing.

We need a specialist who saves the day. You are the first person we will come to. An IT hero.

We love a friendly, neat, organized and functional home.

Camp.us is a unique workspace designed to host our staff, clients, guests and creative community.

The functionality of a workspace reflects the culture of the people within it.

You are a key member of our team making sure all Camp.us technology works 100%.

In this role, your primary focus will be a combination of Tech Management and Tech Support. Your role is vital to the ongoing operational efficiency of the companies inside Camp.us. You make sure every staff experience is friction‑less and functional.

Your main objective in Tech Management is to maximize hardware, software and network capabilities. After analyzing all staff technical needs in collaboration with our Camp.us Host you will diagnose, plan, make recommendations, roll‑out and monitor solutions for technical issues. You make sure our brand culture is expressed by transforming technical problems into simple smart solutions.

Your daily objective in Tech Support is to provide fast, friendly assistance and address the root cause. You help users troubleshoot technical issues and provide actionable tips to resolve the problem. You provide technical guidance to all staff members, basic help and in‑depth technical support. You make sure all IT tickets are resolved as quickly as possible. You direct vendors for the quick identification and resolution of escalating issues.

Actively monitor the network health and propose solutions to potential problems before they happen. Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Troubleshoot and resolve LAN & Wireless Network issues. Secure the network, developing network access, monitoring controls and evaluations.

Identify hardware lifecycle upgrade; determine upgrade path. Plan, make recommendations, buy and set up hardware for new hires.

Identify software lifecycle upgrade; determine upgrade path. Identify and install suitable software for new hires. Manage online licenses.

Manage, install and upkeep all printers around Camp.us. You make sure everyone can print around Camp.us without frictions.

Keep an online inventory of all hardware and software assigned to each team member. Keep an online inventory of all telephones, network equipment, printers and AV equipment.

Document technical knowledge in the form of playbooks and maps.

Troubleshooting and resolution of audio visual issues in meetings and special events.

Take of our work and information, making sure each member of our community understands the backup process.

2+ years experience in Technical Support. As well as a strong technical background. Capable to explain complex information in simple, clear terms. Loves order and structure, logical thinker. Good analytical and problem solving skills. Up-to-date technical knowledge. Good interpersonal and customer care skills. Good accurate records keeping.

We have four goals and principles for everyone in our teams:
Autonomy, Ecosystem‑Thinking, Impact and Personal Transformation. A person that thrives in our culture, understands and behaves according to these 4 principles:

You do what you love. You love what you do. You find ways to make things happen while distributing activities, time and energy. Credibility is earned through execution and getting things done. You get into the details and deliver results. You're always ready to get hands‑on all aspects of the daily needs. Pragmatism and outcomes orientation are valued. You start early and finish early with no pending issues.

You channel high levels of energy to specific tasks and finish what you start. You act like an adult…