Assistant Front Office Manager

Overview

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. They will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.

• Supervises and manages employees; manages day-to-day operations and understands employee positions well enough to perform duties in employees absence.
• Establishes and maintains open, collaborative relationships with employees.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or negotiates with others as needed.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Serves as a role model to demonstrate appropriate behaviors and sets a positive example for guest relations.
• Displays outstanding hospitality skills and empowers employees to provide excellent customer service.

• Prior cash handling experience is necessary.
• Minimum of 2 years in a similar hotel front office role.
• Excellent guest service, organization and problem-solving skills.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work a flexible schedule to include weekends and holidays.

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners9 mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

In keeping with the company9 heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA
- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

USD $6,900.00 - USD $71,000.00 /Yr.