Restaurant Server

Job Details

Posted 4 days ago

Location:

Holiday Inn & Suites Monterey Park – Monterey Park, CA

Salary: $16.50 – $16.50 per hour

Springboard Hospitality is a premier third‑party hotel management company with over 30 years of history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida. Our team consists of independent innovators, storytellers, adventure‑seekers, tech entrepreneurs, free‑thinkers, and community leaders. We are committed to going Above & Beyond to deliver hotels that transform people, properties, and communities, empowering travelers to experience authentic human connection, exploration, and discovery while driving revenue.

We value intentional culture and invest in our team’s growth, offering career development, work‑life balance, and a zero corporate turnover during the pandemic.

As a Restaurant Server & Pool associate you will provide high‑quality service to guests in a courteous and efficient manner while maintaining cleanliness and sanitation standards throughout your shift.

• Walk and stand during the entire shift, serving guests attentively, friendly, and professionally.
• Clear, clean, and reset tables; perform medium work exerting up to 50 pounds occasionally and/or 20 pounds frequently.
• Sweep, mop, and vacuum floors, ensuring the restaurant area and hallways remain free of debris and trays returned to the kitchen.
• Know restaurant layout, job functions, menus, and specials; maintain knowledge of each position.
• Perform opening, closing, and side‑work duties per station rotation to keep tables and stands stocked.
• Follow all state liquor laws.
• Carry coffee pots and beverages; refill cups and glasses as needed.
• Greet and serve guests following company policies and procedures.
• Communicate clearly, evaluate alternatives, and select actions quickly.
• Work well under stress, maintaining composure and objectivity.
• Listen, understand, and clarify guest and associate concerns.
• Handle cash, perform mathematical calculations, and use POS/Micros for check‑closing.
• Maintain high standards of appearance, grooming, uniform, and name tag.
• Keep regular attendance per scheduling requirements.
• Coordinate with Executive Chef, Sous Chef, and Supervisor; perform additional duties requested by management.

• Experience
  • 1+ year of restaurant or hospitality experience preferred.
• IT Expertise
  • Advanced knowledge of Microsoft Office, Outlook, and web analytics tools preferred.
• Education
  • High School diploma or GED required; college degree preferred.
• Subject Expertise
  • Working knowledge of safety and security procedures.
  • Report unusual occurrences to Supervisor.
  • Read and abide by Associate Handbook regulations.
  • Service‑oriented with excellent customer service and sales skills.
  • Effective communication in English.
  • Energetic, outgoing, and team‑player.
  • Organizational and multitasking skills.
  • Basic financial and arithmetic skills; 45 wpm typing.
  • Confidentiality and discretion.

• Abide by payroll policies and conduct rules per the Springboard Hospitality Associate Handbook.
• Demonstrate knowledge of company safety and security procedures.
• Travel required as needed for hotel familiarization, content creation, and collaboration.
• Work hours:
  
  Monday–Friday 8 am–5 pm (PST); weekend or holiday work may occasionally be required.

Springboard provides a superior benefits package for employees working 20 hours per week or more.

• Competitive base salary
• PTO
• Medical, dental, vision, life, and pet insurance
• 401K
• Costco membership
• Bereavement leave
• Management contract referral program
• Education assistance

Additional per position:

• Employee rates at all 35+ Springboard Hospitality hotels
• Monthly cell‑phone stipend
• Dry cleaning services
• Hotel‑level executive bonus program
• Retention bonuses
• Lead share program
• Associate of the month/quarter and company‑wide associate of the year programs
• Associate referral bonus program

• Connected – We are plugged into people, technology, and the cutting edge of culture.
• Independent – We are free‑thinkers who embrace diversity and advocate for innovation.
• Collaborative – We believe the best solutions come from working hand‑in‑hand.
• Personalized – We focus on authentic human connection and personalized service.
• Dynamic – We harness data to maximize ROI.

OLS Hotels & Resorts LLC dba Springboard Hospitality is an equal‑opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination on any protected basis. Springboard offers reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.