Branch Manager; Customs Broker

Overview

Must hold an active U.S. Customs Broker License – required for position

The Branch Manager role oversees the import and export process, either directly or indirectly through direct reports, and ensures compliance with U.S. and foreign government laws and regulations. Customs Brokerage license required for this position. The Branch Manager must possess an up-to-date knowledge of topics such as government trade regulations, international tariffs, insurance requirements, and restrictions regarding shipments. Working closely with the VP of Freight Forwarding, the Branch Manager will be responsible for achieving business objectives, managing brokerage operations staff, and performing in a fast-paced, brokerage operations environment, while positively contributing to the success of the team.

• Ethical with sound business judgement
• Leadership, management, and interpersonal abilities to oversee the organization
• Possesses a passion to help team members
• Possesses a strong focus on the human capital and its impact to the success of the organization
• Visionary
• Strong customer relations
• Detail-oriented
• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Enjoys being part of a team as well as leading one
• Balances team’s needs with goals of organization
• Ability to delegate to the right team members and the experience to know when to lead and when to delegate
• Outstanding written, verbal, presentation and organization communication skills

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure area housekeeping requirements are met
• Abide by all OSHA rules and LOGISTEED America, Inc. safety practices
• Meet established procedures and productivity, safety and quality standards
• Meet attendance & punctuality standards
• Communicate both orally and in writing in a clear and concise manner
• Provide excellent customer service to internal and external customers
• Classify commodities for importation and provide advisory tariff numbers to external customers when required
• Guide customers through Customs requirements and processes by preparing and submitting documents, determining tariff and duty payments, and navigating regulatory requirements
• Ensure all government (U.S. and other) required forms and information is compliant and properly submitted to the required agency
• Resolve customer problems accurately and professionally
• Help importers understand and meet the rules and regulations established by the federal government
• Educate customers about Customs regulations, international tariffs, shipping restrictions and insurance requirements
• Work closely with other departments including sales to pursue new sales leads, discuss, and sell various services with current clients
• Process post entry work including ruling requests, CF 28’s, PSCs, protests, and drawbacks
• Provide written and oral instructions to direct reports; assign duties and review work for accuracy and conformance to the Company’s policies and procedures
• Ability to travel domestically and internationally as dictated by the needs of the position
• Assisting with new projects which have indirect or direct association with the US. Customs Regulations (e.g. CFS, FTZ establishment and monitoring, entry data management)
• Perform additional duties as assigned
• Strategic Thinking
• Problem Solving/Analysis
• People Management
• Project Management
• Personal Effectiveness/Credibility
• Multi-tasking

• This position manages key direct reports of the operation and is responsible for performance management.
• Manage day-to-day operations of brokerage operations department
• Ensure a culture and work environment in line with the company’s core value of respect
• Ensure that all team members…