Front Desk Receptionist - Urgent Care; Bilingual Chinese

Overview

Location: 120 W. Hellman Ave. Ste 101, Monterey Park, CA 91754

Compensation: $21.00 - $23.00 / hour

Department: Clinic Ops

Job Title: Front Desk - Urgent Care

Department: Allied Pacific Urgent Care Center

We are currently seeking a highly motivated, full-time Front Desk to assist our Urgent Care Centers. We are looking for someone fluent in Cantonese or Mandarin. This role will report to the Office Manager and enable us to continue to scale in the healthcare industry.

• Greet people entering the office, answer questions, provide directions and instructions on the check-in procedure.
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
• Provide basic and accurate information in-person and via telephone/email.
• Maintain the reception area, keeping it clean and free of clutter.
• Submit treatment authorization requests.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Must be detail oriented and possess strong organizational skills in a fast-paced environment.
• Good verbal and written communication skills.
• Be able to prioritize workload while remaining flexible.
• May be required to work overtime to meet tight deadlines.
• Highly motivated and able to work with multiple teams simultaneously.
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Other duties as required.

• Fluent in Chinese (Mandarin or Cantonese)
• Must be proficient in computers
• High school diploma or GED

• Prior experience working as a Front Desk in a healthcare setting

• This position is located in-office. We have openings in Monterey Park, Arcadia, City of Industry, and El Monte. Cross-coverage is required across all clinic locations.
• The urgent cares are open 9 A.M.
  
  - 9 P.M. on weekdays, plus 9 A.M.
  
  - 5 P.M. on Saturday and Sunday. This is a full-time position and requires 72-80 hours per pay period, with the expectation to work one weekend per pay period. Shifts will be 12 hours Mon-Fri, 8 hours on Saturday/Sunday.
• The national target pay range for this role is $20.00 - $22.00 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.