Product Support Specialist
Listed on 2026-03-08
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IT/Tech
IT Support, Technical Support
Who we are:
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries.
What you will do:
Johnson Controls is looking for a Product Support Specialist to join our service desk team in Brossard (Quebec). The role is to provide support for Access control systems.
Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career development and professional growth through continuous learning.
Position
Reports to:
Technical Support Supervisor
Technical support operates from Monday to Friday from 8:00 AM to 8:00 PM and offers the possibility of hybrid work (8 hour shifts/ 40 hour week)
The candidate needs to be flexible in terms of any customer site visits or later working hours (11:30 AM to 8 PM EST etc.)
How you will do that:
Provide world class technical support to the certified field technicians from our authorized dealer network.
Analyze and solve a wide range of technical request related to our access control software and hardware.
Guide our clients through the resolution of their issues or escalate to the next level of support when needed.
Document each request in our ticketing system (Salesforce)
What we are looking for:
Essential - DEP/ DEC/ AEC in Computers and/or Electronics or equivalent related experience
Essential - Perfect spoken and written English: 95% English Customer base
Essential - Bilingualism (English/French)
Essential - Advanced troubleshooting skills
Essential - Microsoft Windows Operating systems experience 10,11 Server
Essential - TCP/IP and Networking
Important - Technical Support/ Customer Service experience
Electronics knowledge is a plus
Database knowledge a bonus:
Microsoft SQL
.Net knowledge
Strong verbal and written communication skills
Good priority setting and organization skills
Good initiative, resourceful and self-learner
Able to work within a team environment.
Conversational Spanish is a great asset
HIRING SALARY RANGE: $63,000 - 70,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at
Qui nous sommes :
Chez Johnson Controls, nous façonnons l'avenir pour créer un monde sûr, confortable et durable. Notre équipe mondiale crée des solutions innovantes et intégrées pour rendre les villes plus connectées, les bâtiments plus intelligents et les véhicules plus efficaces. Nous sommes passionnés par l'amélioration de la façon dont le monde vit, fonctionne et s'amuse. L'avenir exige des idées audacieuses, un esprit entrepreneurial et une collaboration au-delà des frontières.
Ce que vous ferez :
Johnson Controls recherche un spécialiste du support produit pour rejoindre notre équipe de service desk à Brossard (Québec). Le rôle est de fournir un support aux systèmes de contrôle d'accès.
Notre équipe de service travaille dans un environnement dynamique et stimulant avec les dernières technologies, favorisant le développement de carrière et la croissance professionnelle grâce à l'apprentissage continu.
Le poste relève de :
Superviseur du support technique
Le support technique fonctionne du lundi au vendredi de 8h00 à 20h00 et offre la possibilité d'un travail hybride (shifts de 8 heures / semaine de 40 heures)
Le candidat doit être flexible concernant les visites sur site des clients ou les horaires de travail ultérieurs (11h30 à 20h EST, etc.)
Comment vous allez faire cela :
Fournir un support technique de classe mondiale aux techniciens de terrain certifiés issus de notre réseau de concessionnaires autorisés.
Analyser et résoudre un large éventail de demandes techniques liées à nos logiciels et matériels de contrôle d'accès.
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