Customer Outreach Specialist

Job in Brossard, Montérégie, Province de Québec, Canada

Listing for: CHUBB

Full Time position
Listed on 2026-03-08

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual

Location: Brossard

PRIMARY DUTIES

Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies

Handle direct returning incoming calls as a result of outbound activities.

Follow up on customer issues regarding claims, billing or other service concerns.

Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.

Cross sell over the phone.

Process routine requests for service items.

Miscellaneous department activities as needed.

Education, Skills, and

Experience:

Fluent in French and English (written and verbal).

College diploma or equivalent work experience.

Minimum of 1 year of relevant work experience

Must be licensed in Accident & Sickness, and Life

Ability to multi-task, talking with customers while completing paperwork and system changes

Outgoing and engaging conversation skills.

Sales acumen, business sense.

Effective listening and problem-solving skills

Previous contact center experience required.

Strong communication skills with a detail-oriented and analytical mindset.

Proficiency in Microsoft Office (Excel, Word, PowerPoint, .

Additional Information:

Physical Environment: In Office (5 days)

Flexible Scheduling: Adjustments to the work schedule may be necessary based on business demands.

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