Technical services representative Job Montérégie area,Brossard Province de Québec Canada,Customer Service/HelpDesk

Location: Brossard

Description

The Technical Service Representative is responsible for performing diagnostics and/or evaluations related to parts and after-sales service for our various equipment lines. You will receive training on the operation of different cleaning equipment and will be in contact with a diverse clientele from across Canada.

Responsibilities

Member of the service and equipment director's team, the technical service representative performs all of the following functions:

Act as the primary point of contact for customer calls nationwide and provide technical solutions;

Address issues raised by customers to determine the nature and cause of these problems;

Coordinate with service technicians for interventions if necessary;

Inform suppliers, customers, and company employees about policies related to warranties and merchandise returns;

Access a database regarding prices and customers to ensure service efficiency;

Enter orders into the order management system;

Check product availability, manage inventories, and coordinate to ensure prompt and efficient deliveries;

Track orders until delivery and follow up with customers to ensure their satisfaction;

To perform, you need to :

Be bilingual (French and English), both spoken and written, as the position deals with a fully bilingual clientele;

Basic skills in mechanics, electromechanics, and electricity;

Experience as a parts counter clerk or technical advisor (an asset);

Good communication skills and aptitude for customer service over the phone;

Good organizational skills, both in work methods and time management;

Respectful and customer-oriented;

General knowledge of computer systems (Microsoft Office suite);

Advantages

Group insurance coverage

Long Term Disability Insurance

Dental insurance

Life insurance

Employee discount

Employee Assistance Program

Travel insurance

Reimbursement of training and development activities

Telemedecine

Employer's participatory RRSP

Mobile holidays

Corporate events

Note

You will be eligible for the group insurance program and the retirement plan with employer contributions;

We offer 13 paid vacation days (5 days more than labor standards) and floating days;

We care about our employees' health; that's why we provide free fruit and coffee and reimburse part of the registration fees for physical activities;

You will benefit from training and participate in the launch of new equipment;

You will contribute directly to customer satisfaction and loyalty through your technical expertise;

And most importantly, you will join a team of dynamic, dedicated, and pleasant individuals!


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