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Customer Service Rep Bilingual Call Center / Support Spanish Customer Service

Indigenous –Customer Service Representative - CLAIMS

Job in Saint-Hyacinthe, Montérégie, Province de Québec, Canada
Listing for: Intact Financial Corporation
Full Time position
Listed on 2026-03-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Call Center / Support, Spanish Customer Service
Job Description & How to Apply Below
Position: Career Opportunities for Indigenous Peoples –Customer Service Representative - CLAIMS
Location: Saint-Hyacinthe

About the role

We invite and encourage all aspiring candidates who self-identify as Indigenous to apply for this opportunity. Indigenous Peoples include status and non-status First Nations, Métis and Inuit people.

We’re looking for a Customer Service Representative, Claims to join our growing team!

What you’ll do here:

  • Be a subject matter expert on our policies, products, services, and initiatives.
  • Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
  • Accurately and clearly document files to reflect conversations and actions taken on claims.
  • Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
  • Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
  • Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
  • Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
  • This is a fast-evolving environment, and other ad hoc duties could be assigned to you.

    • What you bring to the table:

  • Living the Intact Values:
    Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital.
  • Customer service and sales experience preferred.
  • Insurance experience is considered an asset.
  • Self-motivated, resourceful, and resilient to overcome various situations is essential.
  • Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.
  • Excellent listening and communication skills with the ability to foster strong working relationships.
  • Must be flexible to work 35 hours a week during our business hours of operation:
    Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays.
  • No Canadian work experience required however must be eligible to work in Canada.
    • Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.
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