Service Porter

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Verifies receipt of service vehicles brought to the dealership and parks vehicles in the service lot in an orderly manner.

• Maintains service drive and keeps it in an orderly fashion.
• Cleans the entire service department as needed and or requested by Management.
• Periodically checks bathrooms for any cleaning needs.
• Assists technicians with any spills that may occur.
• Attends to customer needs and answers questions.
• Is prepared to drive the shuttle van when requested and is always polite and courteous to customers.
• Works well with all other employees, respecting each other.
• Records descriptions of damages and reports them to the advisor in charge.
• Parks service vehicles in assigned areas.
• Catalogs and stores keys.
• Services vehicles in storage to protect tires, batteries, and finishes against deterioration.
• Immediately reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
• Complies with all company policies as required, such as Meal and Rest Period policy, timekeeping, and safeguarding of customer information. Refer to the Employee Handbook for further detail.
• Completes all required HR training modules in KPA.
• Completes all required certification courses specific to the position.
• Maintains a valid driver’s license and immediately informs management of any changes in its status.
• Maintains a professional appearance: a high level of personal grooming, hygiene, and uniform appearance (see Employee Handbook for more detail).

• Additional duties may be assigned.

• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to add and subtract two-digit numbers and to multiply and divide by ten’s and hundred’s, using units of American money and weight, volume, and distance.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

• Valid driver’s license.
• Insurable driving record.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

This is not an exhaustive list of responsibilities, skills, duties, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technology developments).

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