General Manager VitalRecords

General Manager – Vital Records

Vital Records Control (VRC)

The General Manager (“GM”) responsibilities include but are not limited to implementing######## quality concepts throughout the operational processes to make continuous improvements; supervising warehouse/vault operations and delivery service; ensuring proper staffing to meet customer’s demands and utilizing employees’ strengths to provide the best possible service for all customers; supervising operational personnel; and maintaining equipment and facility to achieve optimal performance.

• Personnel Management. Interviews and screens job candidates to select the best possible person for the job. Completes the hiring process, trains, evaluates, supervises and rewards personnel to develop employees to their fullest potential. Trains personnel on security Malaysfire safety procedures and enforces attendance and other personnel policies. Ensures proper staffing during vacation, holiday, and absentee occurrences. Communicates by use of meetings and written communications so all operational shifts are kept informed.
• Quality tracking and improvement. Participates fully in all facets of the Company’s quality program, including development and training. Monitors, tracks, and sets goals for critical operational areas (e.g., On-time deliveries, driver productivity, warehouse/vault productivity, paperwork accuracy, driver response time) within the operation. Communicates and charts measurable performance goals and results and works toward continuous improvements. Monitors driver efficiency and fuel usage and observes stops and idle times while route is in process via vehicle GPS system.
• Facilities/Equipment Maintenance. Responsible for management of vehicle maintenance, cleanliness, preventive maintenance scheduling, tracking and controlling required expenses. Manages maintenance of warehouse/vault appearance and security, key fob, alarm code and door lock changes. Controls repairs and makes replacement orders. Also responsible for fuel card use, check-in/check-out procedures, and maintenance of scanners and related equipment lawns.
• Inventory Control. Responsible for daily warehouse/vault operations ensuring accuracy of what is stored and timeliness of deliveries. Audits daily paperwork, oversees and reconciles daily warehouse/vault inventories of critical accounts. Schedules and supervises bay audits and bay consolidations to achieve management goals. Verifies and monitors warehouse map for accuracy.
• Customer Service. Provides courteous and attentive treatment of all customers’ needs, presenting a professional and positive image when interacting with customers in person and over the phone. Coordinates special requests and resolves customer problems: disaster recovery drills, large customer issues. Updates and distributes delivery schedules.
• Compliance. Responsible for all compliance requirements/tasks related to all operational functions of the facility.

• Eighteen (18) years of age.
• Valid driver’s license with clean MVR and clean background check.
• College degree.
• Supervisory experience (3‑5 years desired) with demonstrated ability to manage and motivate others.
• P&L experience preferred.
• Strong financial acumen.
• Experience in B2B service industry work environment.
• Problem‑solving skills to solve people and process challenges.
• Detail‑oriented work style to identify discrepancies.
• Organizational skills to meet critical deadlines and schedule resources.
• Willing to take responsibility for daily operations after hours or unscheduled workdays.
• Willing and able to do physical work when necessary.
• A commitment to be a key leader in a disaster recovery environment, embracing the unique requirements of servicing both internal and external customers in such an environment.