Center Manager

Join to apply for the Center Manager role at Exer Urgent Care
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Exer’s mission is “creating convenient access to ER doctors in an affordable and caring environment.” We can take care of about 80% of the procedures handled in the ER today at a fraction of the price and in a much more comfortable setting with shorter wait times. Our first core value is “Patient Centered” care, and we aim to transform urgent care into a model of healthcare that prioritizes convenience, quality, and affordability.

The Manager is the key leader over our clinics who oversees all activities to deliver high‑quality, timely care in a clean, safe, and welcoming environment, in accordance with Exer policies and procedures. The role is also critical in running a profitable operation and supervising all staff and activities.

• Leadership and Management
  • Interview, hire, train, and terminate teammates in collaboration with ROD and Human Resources.
  • Mentor staff and assist in succession planning, including supervision of Center Leads and Assistant Center Managers.
  • Inspire, motivate, and lead the team to achieve goals in a positive, team‑oriented environment.
  • Prepare the monthly schedule and approve daily payroll punches, addressing attendance issues such as unauthorized overtime.
  • Handle call‑outs and ensure proper staffing at all times.
  • Develop strategic agendas and conduct staff meetings and daily huddles to communicate goals and enforce compliance with company policies.
  • Collaborate with regional and corporate teams to operate centers efficiently.
  • Participate in strategic discussions on new revenue streams and tactical ideas to enhance clinic and regional profitability.
  • Effectively manage the budget and uphold the Employee Handbook, Customer Service Guidelines, Dress Code, Core Values, HIPAA, and other compliance standards.
• Patient Interaction / Customer Service
  • Provide exceptional and proactive customer service through active interactions and leading by example.
  • Resolve customer service issues promptly and in accordance with company policies.
  • Welcome all patients according to customer service standards and ensure their needs are met or concerns addressed in a timely manner.
  • Manage the appointment or virtual queue system to maintain patient flow and identify capacity‑maximizing opportunities.
• Operations / Facilities
  • Manage day‑to‑day center operations, including filling in during employee breaks and maintaining all safety and cleanliness checklists.
  • Develop new workflows and workflow improvements for greater efficiency.
  • Maintain accurate EMR records and ensure timely billing of all services.
  • Manage cash deposit procedures and supply orders, working with vendors to meet inventory needs.
  • Maintain the clinic’s working condition and oversee facility repairs or major CAPEX improvements.
• Marketing
  • Stay aware of our products, programs, and differentiators versus the competition.
  • Act as an ambassador for our clinic(s) and build external relationships within the community.
  • Develop community events and grassroots marketing efforts to raise awareness and traffic.

• Patient‑focused with a high level of professionalism and customer service.
• Self‑starter with a flexible schedule and strong work ethic to manage a clinic open 363 days/year for 12 hours/day.
• Ability to multitask and function in a fast‑paced environment with changing priorities.
• Effective leadership, calm demeanor, and strong communication skills for dealing with upset customers or employees.
• Strong emotional intelligence and soft skills.
• Dependable, accountable, and urgency‑driven.
• Excellent interpersonal skills.
• Strong analytical and fiscal skills with attention to detail.
• Comfortable with computers and learning necessary software (Microsoft Suite, email, Google Docs, ADP, etc.).
• Knowledge of HIPAA, OSHA, and other regulatory requirements preferred.
• Proficiency in EMR systems and willingness to master Codonix or other EMR applications.

• Bachelor’s Degree in Business or related discipline (or equivalent experience).
• 3‑5 years successful experience overseeing operations and profitability of a…