Customer Service Specialist

This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Are you a people person who loves solving problems and delivering outstanding service? Do you thrive in a fast-paced environment where accuracy and communication matter? If so, we want you on our team!

About the Role:

We’re seeking a Customer Service Specialist! In this role, you’ll be handling inquiries, and providing accurate information.

What You’ll Do:

• Respond promptly to calls, emails, and messages with professionalism.
• Process service requests, billing questions, and policy updates accurately and efficiently.
• Maintain detailed and organized customer records in our system.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Use Excel to track and analyze customer data and assist with reporting tasks.

What You Bring:

• Excellent communication skills – both verbal and written.
• Strong attention to detail and organizational ability.
• Proficiency in Excel and comfort with numbers and data.
• Math and problem-solving skills to handle billing, quotes, or policy calculations.
• Prior experience in customer service (auto insurance or related industry experience is a big plus!).

Benefits
:
Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

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