Senior Professional Services Project Manager

Senior Professional Services Project Manager – Sitetracker – Montclair, NJ, US

Working at Sitetracker as a Senior Project Manager, you won’t just oversee timelines—you’ll drive enterprise-level impact. This role is at the heart of aligning strategic goals with project execution, ensuring that initiatives deliver measurable business value across global teams. You’ll lead complex, cross‑functional projects that span departments and time zones, breaking down silos and driving alignment among diverse stakeholders.

You’ll lead high-impact, cross-functional projects from start to finish—keeping them on time, on budget, and aligned with global business goals. You’ll turn strategy into action by building clear plans, proactively managing risks, and driving results that deliver real business value. You’ll be intimately familiar with project contracts to understand the impact of scope changes, subscription changes, and levels of effort.

You’ll own governance and reporting, provide sharp updates to execs, and ensure every project meets PMO standards. You’ll hold internal cadences with all parties related to the customer, including post‑project resources to optimize for onboarding and long‑term customer success. Your proactive engagement will be key to fostering collaboration and ensuring smooth transitions.

You’ll improve how we deliver, standardizing tools and processes to boost efficiency and visibility. You'll ensure our customers are set up for long‑term adoption and success on the Sitetracker platform, all while rigorously maintaining project budget and timelines.

Strategic Project Management – Proven ability to lead multiple complex, cross‑functional software implementations across enterprise and SME customers in the Americas region using both agile and waterfall methodologies. Expert in aligning project execution with strategic goals, managing scope, contracts, and change orders, and owning results from initiation to post‑launch.

Stakeholder & Relationship Management – Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences. Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement.

Technical Aptitude & Operational Rigor – Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration. Proficient in using tools like Jira, Confluence, Git Hub, Excel, and PowerPoint to drive execution, track progress, and surface insights.

Process Optimization – Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience. Champions continuous improvement through feedback loops and retrospective analysis.

• Establish a comprehensive understanding of Sitetracker’s operational, technical, and customer landscape to align software implementation goals with business priorities.
• Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects.
• Build relationships with executive stakeholders, regional leaders, and key cross‑functional teams to ensure support from the relevant stakeholders for project success.
• Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics.
• Deliver an executive‑level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline.

• Successfully launch and complete at least one full implementation, demonstrating measurable value aligned with customer and business goals.
• Optimize implementation processes by introducing standardization in each step of the project development life‑cycle.
• Drive a data‑driven feedback loop across teams to continuously refine implementation quality, user engagement, risk response, and team performance.
• Secure high satisfaction ratings from regional…