Associate Director of Student Accounts

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY :

Reporting to the Director of Student Accounts, the Associate Director of Student Accounts develops and implements departmental policies, programs, and initiatives; and oversees the planning and direction of student receivables and collection activities. The Associate Director assists in the management of functions including student billing, tuition and fee assessment, the timely requesting of student refunds, the collection of delinquent account balances, third party vendors and billings, the processing of federal forms - such as 1098T and 1099C, actively participating in the recruitment and advancement of staff, and in the absence of the Director acting as a delegate to provide University administrators input for critical decisions as they relate to the Office Student Accounts (OSA).

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Assists in the management of OSA functions across all campuses, including student billing/tuition and fee assessment and issuing student e-bills.

• Coordinates outreach to students with outstanding balances; ensures the accurate and timely processing of payments received for student and non-student accounts receivable.

• Scrutinizes disbursements of all financial aid and scholarship programs to assists with the timely request of student refunds.

• Works with the Treasury Office and Financial Aid Office to reviews all uncashed student refund checks scheduled to be escheated.

• Assists with Federal forms such as 1098T and 1099C, producing, disseminating and responding to student inquiries.

• Works closely with the staff to maximize revenue for the University.

• Triages questions for Financial Aid, Registrar, Student Services, Residence Life, Red Hawk Central, etc. across all campuses delivering direct support to students and parents.

• Exercises sound judgment and sensitivity when interacting with students, parents, faculty, staff and other internal and external stakeholders; understands policies and procedures ensuring satisfactory resolution of problems escalated to the administrative level.

• Supervises four (4) Student Accounts Representatives (onsite and distance management); provides training, and development within the Office of Student Accounts.

• Assists in the hiring and evaluation of staff using collective bargaining and affirmative action guidelines; has responsibility for effectively recommending the hiring, firing, promoting, demoting, and/or disciplining of employees.

• Coordinates with the Supervisor of Student Accounts to ensure consistent transfer of knowledge when resolving operational issues ensuring quality control and auditing mechanisms are in place to investigate accordingly.

• Recommends improvements to utilize staff, processes and publications to guarantee consistency with department objectives and activities.

• Analyzes business procedures, to identify and implement changes to enhance customer service, efficiency and effectiveness for a diverse population of students, faculty, staff, outside agencies, and serving as our liaison to internal departments.

• Assists the Director in supporting strategic planning activities for the department, providing leadership and management to the staff.

• Assisting in the development and implementation of policies and procedures while maintaining regulatory compliance;…