Sky Thrift Retail Manager

Yellowstone Club Community Foundation is looking for a Retail Manager for Big Sky Thrift. This is a full-time year-round position located in Big Sky, Montana.

The purpose of the Retail Manager is to oversee day‑to‑day operations and manage daily operations of Big Sky Thrift.

Directly manages employees; carries out managerial responsibilities in accordance with the Club and Foundation policies, procedures and applicable laws; responsibilities include but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Ensure that each customer receives outstanding customer service in a customer‑friendly environment (greeting, maintaining service standards, etc.).
• Guarantee total customer satisfaction, display hospitality and professionalism to our customers at all times, take pride in representing Yellowstone Club & the Foundation professionally, and ensure all transactions are handled legally and ethically.
• Understand and apply all property safety and security procedures to maintain a secure environment for employees and customers; in the event of an accident or emergency, seek medical attention if necessary and contact the Foundation Director of Operations immediately.
• Oversee the maintenance, operation, and optimization of the thrift store facility and shared spaces to ensure efficient, safe, and effective functioning.
• Maintain a favorable working relationship with all Foundation & YC employees to foster and promote a positive working environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Assist in managing Big Sky Thrift employees, including recruitment, hiring, scheduling, coaching, training, and disciplinary action as necessary.
• Oversee staff to ensure consistent adherence to store policies and all standard operating procedures, including cash handling, donation processing, and opening and closing procedures.
• Oversee all coordinated services and Big Sky Thrift shared‑use spaces, including dumpsters, vehicles, second‑hand partners, and all indoor, outdoor, storage, pick‑up/drop‑off, sorting, and retail areas.
• Initiate interactions with customers to obtain and disperse information, ensure compliance with standards and expectations, and to receive feedback.
• Work with staff to process donations in a timely and efficient manner, ensuring the store is well stocked, clean, and properly merchandised for an excellent customer experience.
• Work with staff to coordinate donation pickups at YC.
• Responsible for managing the daily operations of Big Sky Thrift.
• Responsible for conducting training as needed to keep Retail Associates informed about Club & Foundation events, activities, changes, and any other information the team needs.
• Work with the team to ensure Retail Associates efficiently meet and/or exceed Customer expectations.

• Be accessible for customers and customer needs.
• Ensure standards for quality, customer service and Foundation culture expectations are met.
• Schedule employees to ensure hours of operation are in compliance with store needs and business demands.
• Interface with other departments to achieve store and Foundation goals.
• Answer customer inquiries by telephone & email.
• Handle customer complaints when they exceed the Retail Associate’s capacity.
• Recognize thrift employee excellence and areas of improvement daily.
• Prepare performance appraisals for each thrift employee at the end of the season; review with the Director of Operations; present the reviews as needed.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet…