Data Center Technician - Forsyth

Overview

JOB SUMMARY:

Under the oversight of the Operations Manager and the Data Center Supervisor, the Data Center Technician is responsible to provide professional services to our internal and external customers. Duties this role performs include administration, maintenance, installations, testing / troubleshooting, plus monitoring functioning of assigned networks and systems used by Range staff and external customers. Key responsibilities are to ensure a high quality of service with company and customer data use and access, and support company stakeholders with any technological needs that arise.

This role is expected to perform frequent travel for delivery of services.

• Equipment Monitoring and Resource Coordination
  • Monitor and record employees accessing, use of, and condition of equipment, identify equipment liabilities and what may need repair. Document and report on needed upgrades, replacements, the need for additional units/materials, and network requirements to support the department, with data for budget planning.
  • Team with the technician and assign, schedule and coordinate task assignments, materials, and needed resources to ensure projects and jobs are completed in a timely manner.
• Provide Division Preparation, Planning and Maintenance
  • Install and test data center equipment, which can include cabling, alarms, and grounding in addition to DC power systems.
  • Maintain and remain in compliance with industry standards when working with power systems, equipment, and software.
  • Examine and assess damaged equipment for salvage or repair. Repair equipment that meets standards for refurbished use, dispose/salvage unrepairable equipment. Record repairs or salvage/disposals, and initiate replacement orders. Equipment assessment may require troubleshooting, outreach to manufacturers, research and review of manuals and software guides. Work with accounting to remove equipment from Continuing Property Records (CPR’s).
  • Provide formal and informal training to Range technicians in accordance with department processes and procedures.
  • Support other departments with service orders, network design, and troubleshooting as needed.
• Traffic and Bandwidth analyses
  • Identifying and troubleshooting customers and company equipment.
  • Translate industry terminology / jargon and present technical aspects at an appropriate comprehendible level for persons with novice to intermediate knowledge and skills, which includes diverse populations across Range’s customers, customer relations representatives, management team, and technicians.
• Maintenance and Testing
  • Maintain optimal levels of service through performing quality assurance testing, implementing preventive care and building maintenance where required and as scheduled.
  • Perform scheduled and as needed data backups.
  • Monitor and respond to alarms and report cause and status to management as promptly as possible.
  • Initiate restorations, testing of refurbished equipment/systems, and battery testing.
  • Maintain equipment using SSH (Secure Shell Protocol)
  • Ability to read DLR’s (Design Layout Records) of circuits as necessary.
  • Use specialized technical equipment to test several types of signaling.
• Teamwork
  • Engage and partner with various teams and key stakeholders (internal and external) to accomplish projects.
  • Support the team(s) and affiliated departments by performing appropriate tests and assessments to triage events and minimize network problems and outages.
• Customer Service Driven
  • Proactively communicate with business and residential customers on project status and delivery dates / updates.
  • Field customer inquiries, respond in a timely manner with information to help the customer understand next steps / options.
• Customer Support
  • Serve as a customer support team, patiently listen to customers to understand their concerns and interests.
  • Professionally explain situations and information and maintain a helpful perspective.
  • Occasionally this role will need to facilitate de-escalation with customers who experience emotional highs and lows, which may be presented unprofessionally by the customer;
    Range requires this role to respond empathetically and to maintain…