More jobs:
Guest Services Manager
Job in
West Yellowstone, Gallatin County, Montana, 59758, USA
Listed on 2026-03-03
Listing for:
Starlite Yellowstone
Full Time
position Listed on 2026-03-03
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner, Hotel Management
Job Description & How to Apply Below
Starlite Yellowstone is an EEO Employer - M/F/Disability/Protected Veteran Status
POSITION TITLE
:
Guest Service Manager
REPORTSTO
:
Assistant General Manager / General Manager
ABOUT STARLITE YELLOWSTONE
The Starlite Yellowstone, managed by Vista Host Management & Development Company, is situated just minutes from theWest Entrance of Yellowstone National Park, making it a premier choice foradventurers and nature enthusiasts. Our property offers 100+ comfortablerooms with modern amenities and an indoor pool, providing a cozy retreat aftera day of exploring the natural wonders of Yellowstone. As one of thetop-rated hotels in West Yellowstone, we pride ourselves on delivering warmhospitality and exceptional guest experiences.
POSITION SUMMARY
The Guest Service Manager is a dynamic,multi-dimensional role responsible for coordinating front desk activities,managing reservations, and ensuring the complete satisfaction of all guests.
This role involves handling communications across departments, managing guest requests, and supporting front-of-house operations.
WHO IS THIS POSITION FOR?
The Guest Service Manager role is ideal for someone who:
- Thrives in a fast-paced environment, handling multiple tasks simultaneously.
- Is passionate about guest service and can lead by example, maintaining a positive and welcoming atmosphere.
- Has strong communication and leadership skills, with the ability to train, supervise, and support front desk staff.
- Enjoys problem-solving and is capable of managing guest inquiries and escalations efficiently.
- Competitive salary with opportunities for performance-based bonuses.
- Vacation / Sick / Bereavement / Holiday Pay.
- Health/Vision/Dental Insurance.
- Life / STD Insurance.
- 401k Program.
- Employee Discounts (Brand Hotels & Company Hotels).
- Free, Third-Party Employee Assistance Program (personal and professional).
- Growth opportunities within Vista Host's portfolio of properties.
- Ensure the front desk is tidy and fully stocked with necessary materials (e.g., key cards, guest packets, etc.).
- Train, supervise, and support front desk staff, ensuring that all front-of-house positions are covered throughout shifts.
- Recruit and train new employees to maintain a high level of guest service.
- Create, organize, and manage schedules for all front office employees.
- Assign tasks and monitor front desk performance to ensure timely, accurate customer service.
- Handle guest complaints and specific requests, providing prompt and effective resolutions.
- Troubleshoot emergencies and unexpected situations as they arise.
- Monitor office supplies and place orders as needed to maintain adequate stock levels.
- Review and respond to in-house and third-party guest reviews, ensuring feedback is addressed constructively.
- Perform other duties as assigned by management.
- Must be able to communicate effectively in English, both written and verbally.
- Must be able to stand for long periods.
- Must be able to lift up to 20 lbs.
- Previous front desk or guest service experience is preferred but not required.
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