Assistant Front Office Manager

Job Description - Assistant Front Office Manager (HOT0C9RM
)

HOT0C9RM

Conrad Rabat Arzana, Morocco 15 km southwest of Rabat, 10100 Rabat

Full-time

Conrad Hotels & Resorts

Assistant Front Office Manager supervises the Front Office Team to ensure exceptional Guest experience from check-in to check-out.

• Assist the Front Office Manager to oversee the entire Front Office operation and maintain high standards.
• Assist the Front Office Manager to evaluate Guest satisfaction levels and monitor trends for continuous improvement.
• Ensure regular and VIP guests are recognised and promote the hotel brand’s loyalty scheme with a sales attitude.
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities.
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies and procedures.
• Monitor the appearance, standards and performance of the Front Office Team Members with an emphasis on training and teamwork.
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, and the local area, and are continuously trained.
• Maintain good communication and working relationships with all hotel departments.
• Monitor staffing levels to meet cover business demands.
• Conduct monthly communication meetings in the absence of the Front Office Manager and produce minutes.
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures.
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.

• Previous supervisory experience in Front Office within the hotel/leisure/retail.
• High level of IT proficiency.
• High level of commercial awareness and sales capabilities.
• Excellent leadership, interpersonal and communication skills.
• Accountable and resilient.
• Commitment to delivering a high level of customer service.
• Ability to work under pressure.
• Excellent grooming standards.
• Flexibility to respond to a variety of work situations.
• Ability to work on your own and as part of a team.

Hilton is the leading global hospitality company. Your role contributes to remarkable experiences across the world and you will be at the heart of our amazing team.