General Manager, Grouse Mountain Lodge

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. Grouse Mountain Lodge in Whitefish, Montana, is a premier year‑round destination featuring 143 guest rooms, Logan’s full‑service Restaurant, a gift shop, pool, hot tub, sauna, and fitness center, and over 15,000sqft of event and meeting space.

The hotel is currently undergoing a major renovation including the construction of an 8,000sqft event center. As General Manager (GM), you are responsible for delivering on our brand promise and for ensuring that the property is recognized as the definitive leader within its competitive set. You will lead all aspects of hotel operations - delivering exceptional guest experience, driving financial performance, and fostering a high‑performing team culture.

• Develop, manage, and monitor the annual budget, capital expenditure (Cap Ex), and financial forecasts.
• Revenue Management:
  Work closely with the Revenue Manager to implement dynamic pricing strategies (optimizing Average Daily Rate (ADR) and Occupancy Rate) to maximize Revenue Per Available Room (RevPAR).
• Cost Control:
  Implement strategies to manage expenses, especially labor costs and utility consumption, without compromising the 3.5 star service standards.
• Reporting:
  Analyze financial reports, identify variances from the budget, and prepare comprehensive performance reports for leadership.
• Sales & Marketing Leadership:
  Partner with revenue team to lead sales strategy, drive marketing initiatives, manage online presence, and cultivate relationships with key corporate clients and travel partners to secure strong bookings and market share.

• Maintaining the high-quality standards expected of a four‑star property is central to the GM's role.
• Service Excellence:
  Set, monitor, and enforce high‑level service standards across all departments (Front Office, Food & Beverage, Housekeeping, Maintenance).
• Guest Relations:
  Be the face of the hotel, personally interacting with guests, especially VIPs. Proactively and professionally handle high‑level guest complaints and resolve issues to maintain brand reputation.
• Quality Control:
  Conduct regular, detailed property walk‑s and inspections (rooms, public areas, F&B outlets, and back‑of‑house) to ensure immaculate condition and adherence to brand standards and the 3.5 star rating criteria.
• Reputation Management:
  Monitor and actively manage the hotel's online reputation, including guest review scores (Net Promoter Score - NPS) across platforms like Trip Advisor and Google.

• This involves ensuring the seamless and efficient functioning of all departments, 24/7.

• Oversee and coordinate the activities of all department heads (e.g., Rooms Division, F&B, Engineering, Security, People).

• Ensure all mechanical, electrical, and structural systems are maintained. Oversee preventive maintenance programs to minimize downtime and guest inconvenience.

• For a 3.5 star property, F&B is a critical revenue driver. The GM oversees the quality, profitability, and service delivery of all restaurants, bars, banqueting, and in‑room dining.

• Ensure strict compliance with all local, state, and federal health, safety, security, and licensing regulations. Develop and implement emergency and disaster plans.

• The GM is the chief cultural officer, responsible for building and leading a high‑performing team.

• Direct the hiring, training, and development of all hotel personnel, with a focus on…