Spa Reservationist Summer

Overview

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Spa Reservationist for the upcoming Summer season! Our Summer employment months are June - September.

The purpose of a Spa Reservationist is to facilitate impeccable Member and guest services and assist in the daily operations of the spa.

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

• Initiates interaction with Members, guests, and prospective Members to obtain and disperse information.
• Seeks most efficient manner in which to meet Member expectations.
• Provides accurate and timely information regarding spa services.
• Facilitates spa reservations.
• Charge the appropriate Member account for services rendered.
• Interfaces with other departments in order to meet Member, guest, and prospective Member requests.
• Enters charges for services rendered and creates client profiles using a club and resort management system.
• Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
• Keeps detailed records of Member preferences and requests.
• Practices creative problem solving.

• Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
• Keeps detailed records of Member preferences and requests.
• Practices creative problem solving.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.

• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.

• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Cleans work spaces by cleaning desks or taking out trash.
• Dresses up in costume for events.
• Assists Locker Room attendant with Locker Room duties.

• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or…