Housekeeping

Our housekeepers are the ninjas of the ranch! To diligently and thoroughly perform duties of a Housekeeper in an efficient, friendly and professional manner while working cooperatively with management and co-workers in an atmosphere of teamwork and while maintaining positive and friendly relations with all guests and co-workers.

Medical Coverage (full-time employees), Supplementary Benefits:
Dental, Vision, Accident, etc. (full-time year-round employees), PTO & 401k Match (full-time year-round employees), employee discounts on stays and merchandise.

• Frequently move about the property, common areas and inside guest cabins.
• Frequently use cleaning equipment to wipe, scrub, mop and polish.
• Occasionally ascend/ descend stairways and ladders to access and clean multiple levels and hard to reach areas.
• Constantly position yourself to clean under furniture, lower cabinets and flooring.
• Constantly detect dirt and grime in guest areas.
• Frequently use hands and arms to place, fold, press, hang laundry items such as linens, guest laundry and staff uniforms.
• Frequently move equipment, supplies, furniture and boxes weighing up to 50 pounds across short distances.
• Frequently work in harsh outdoor weather conditions.

• Create a positive and energetic environment that supports the delivery of an exceptional guest experience while upholding the highest level of TCR and Relais & Châteaux standards.
• Maintain the extraordinary five-star TCR image and resort appearance including all service, cleanliness, and appearance standards.
• Clean, condition and arrange guest cabins to TCR standards for guest arrival.
• Perform all laundry functions including but not limited to washing, mangling, ironing, folding, etc.
• Inventory, stock and maintain housekeeping and laundry supplies.
• Fulfill guest requests in a timely, accurate manner.
• Interact with guests in a polite, professional and competent manner.
• Communicate any damages, repairs needed or safety concerns to management.
• Report all lost and found items to the Housekeeping Manager.
• Work a variety of shifts including nights, weekends, holidays and overtime.
• Work cooperatively with other employees and departments and provide communications to team members on any special requests and changes to operational norms.
• Comply with company policies & procedures, safety standards & rules, and federal/state/local laws and ordinances.
• Perform any other job duties as assigned.

• Raking outdoor areas in the spring and fall.
• Shovel snow in the winter.
• Drive golf carts and side-by-sides

• This is a non-exempt position under the Fair Labor Standards Act (FLSA).

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, TCR reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.