Assistant General Manager, Grouse Mountain Lodge

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

• Assists with overall day to day operations for assigned location.
• Assists with training & support of all staff.
• Assists with planning & organizing regularly scheduled staff meetings with department heads to review and update hotel activity.
• Resolves guest and employee concerns tactfully and in a timely manner.
• Fosters team environment among all staff members and inter-company departments.
• Works in unison with the Human Resources Department to assist with applicant screening, interviewing and hiring.
• Assists with Employee check-in, on-boarding & orientation.
• Follows up on training programs for employees and familiarizes them with Company policies and procedures.
• Administers employee personnel policies on location. Delegates authority and assigns responsibilities to department heads.
• Daily inspection of rooms, public areas, and kitchen for cleanliness and efficiency.
• Reviews and approves department schedules.
• Responsible for manager’s operating bank and distributes monies and makes change when necessary.
• Assists in all departments when necessary.
• Verifies group tour blocking and total hotel occupancy with front office manager daily.
• Communicates on a regular basis with Reservations Department, Sales and other central service areas, especially regarding any unusual situations.
• Ensures the safety and protection of property, guests and employees.
• Enforces and follows all Company policies and regulations.
• Performs other duties as assigned, including ongoing Training & Support at any GPC property
• This list of duties is intended to be representative of many of the tasks associated with this role.
• However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business.

• Minimum 1-3 years Guest Services or Hotel Management experience is required.
• Hotel/Restaurant degree or equivalent experience required.
• Experience in seasonal hotel operations or concessions preferred
• Strong organizational and interpersonal skills are required.
• Must possess ability to communicate effectively both orally and in writing with all levels of management and staff.
• Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
• Must be able to handle guest concerns in a professional and tactful manner.
• Must use tact and discretion due to exposure to confidential matters
• Must communicate clearly, both verbally and in writing, with a solid attention to detail.
• Must bring a keen eye for detail, organization, safety and cleanliness to improve GPC operations
• Must bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job that inspires others
• Must exhibit a real curiosity about the business for GPC and for Pursuit overall
• Must ask good questions and drill down into details to improve the business
• Must process information quickly and take initiative to recommend solutions to challenges
• Must stay cool under pressure by being resilient, adaptable and flexible

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

The successful candidate must be willing to relocate to Montana and must be eligible to work in the United States.

National Park Environment

Grouse Mountain is a 143 room Family Resort w/ Conference Space.

Job requires working extended hours…