Housekeeping Manager

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Housekeeping department is currently seeking candidates for a Housekeeping Manager. This is a full-time year-round position located in Big Sky, Montana.

The purpose of the Housekeeping Manager is to oversee the operations, budget, and performance of the area to which they have been assigned. It is the duty of the Housekeeping Manager to aid in overseeing the overall operation of the department, and the day-to-day implementation of those policies, procedures and programs that will assure a well-managed, well-maintained residence within established management, operating and fiscal policies.

The ability to effectively communicate with home owners and members of other departments is critical.

Starting at $70,000

Major Responsibilities:

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Housekeeping, or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist the Housekeeping Director with managing all operations of the Housekeeping department.
• Provide training, coaching, and counseling to all housekeeping employees.
• Participate in the recruitment, vetting, and onboarding of all new hires.
• Effectively take direction from Housekeeping Director & Operations Manager.
• Create and edit monthly, weekly, and daily schedules for the entire team ensuring both operational and financial responsibilities are being met to both the club and membership.
• Ensure that assignment sheets are organized and uploaded ensuring revenue optimization through our billing process.
• Lead regular inspections of the homes with a critical eye to ensure adherence to our cleanliness and operating standards while maintaining owner preferences.
• Clean private homes at a level that meets the highest standards in the Hospitality industry.
• Oversee staff to ensure crews are utilizing department practices for consistency and efficiency.

• Cultivate and maintain quality relationships with other departments, owners, renters, and vendors to ensure positive current and future business.

• Converse with the Membership and guests in a hospitable and professional manner.

Other Duties and Responsibilities:

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service…